Family Hyundai - Service Center

No communication to staff and to the owner of car. Car sat for a day and no one bother to call and when called they said they forgot. Car sat for a day and no one bother to call and when called they said they forgot. More

The process is very smooth every time. The people appear to be nice and informative. The people appear to be nice and informative. More

good service they kept me updated on my service, my only complaint was that they were very expensive and did not check the door handles as requested. other than that it was a good experience. complaint was that they were very expensive and did not check the door handles as requested. other than that it was a good experience. More

Was over charged for diagnosis, was told it was because of their computer systems being down and couldn't run my vehicle to see what was wrong so they had spent a few hours on the vehicle without finding o of their computer systems being down and couldn't run my vehicle to see what was wrong so they had spent a few hours on the vehicle without finding out what was wrong with it. More

The service at this dealership goes above and beyond to take care of my car with quality and efficiency take care of my car with quality and efficiency More

My Services was great. I came in for an oil change and was out within an hour. I came in for an oil change and was out within an hour. More

Waited 3+ hours at the dealership while they were looking at the reason my radio was not working. They decided to do a software update which takes 2+ hours but didn't come and tell me what they were doing, s at the reason my radio was not working. They decided to do a software update which takes 2+ hours but didn't come and tell me what they were doing, so I was sitting there waiting (no coffee in the waiting room which sucked). I finally tracked down the service rep who told me about the update and said there was probably an hour to go on it. The update was not completed by the time the service dept. was closing, so they finally got me a car to go home in (on a Sat.). They told me they would call on Monday to let me know what happened and if they were able to fix it. I waited all day on Monday with no call from the Service dept., so I ended up calling them to see if they were still working on it, but they said "it was fixed and ready this morning" but no one called. I wasted so much time with this ordeal. More

Much better than World Hyundai I had a lot of trouble with world Hyundai Matteson Illinois so now I will only deal with Family Hyundai with world Hyundai Matteson Illinois so now I will only deal with Family Hyundai More

Kristi was excellent to work with! We truly always enjoy our experience at family Hyundai We truly always enjoy our experience at family Hyundai More

Close to home. Like the idea that they’ll drive you home if your cars tied up for a while. Like the idea that they’ll drive you home if your cars tied up for a while. More