Family Hyundai - Service Center

Very clean and tge guy that worked with me very nice. He helped me out alot He helped me out alot More

My car repair for the recall was not completed in a timely manner. Very unsatisfied! timely manner. Very unsatisfied! More

I was so pleased with my last visit to the dealer-ship to have my car worked on.I had an appointment-I was taken rite away.Brian went over everything so it was complete.. I needed wipers,Im glad he reminded have my car worked on.I had an appointment-I was taken rite away.Brian went over everything so it was complete.. I needed wipers,Im glad he reminded me-so I didn't forget.Waiting room was stocked with snacks and drinks plus vending machines.Time flew by ,paid my bill and drove away for awhile . More

Efficient service and friendly people. . Very comfortable waiting area. Very hard to get someone in service when you call. Many times you are told to call back and not even allowed to leave . Very comfortable waiting area. Very hard to get someone in service when you call. Many times you are told to call back and not even allowed to leave messages for your service advisor. This could be very serious if you have an emergency. Must make appointments six months in advance. THIS NEEDS TO CHANGE. More

Mike M was great very helpful, I was able to describe my issue and he put my mind at ease. issue and he put my mind at ease. More

It was crazy dropping off my Genesis GV70 in the morning and took much longer than I expected. There must have been 12 cars ahead of me waiting for the service department. I had to bring it in for maintenan and took much longer than I expected. There must have been 12 cars ahead of me waiting for the service department. I had to bring it in for maintenance a couple weeks earlier than I expected and had to do a walk-in since the soonest appointment was 3-4 weeks out. It was ok this time, but I won’t consider another Genesis in the future unless they build a standalone dealership. More

Really came through on service. Took care of my tire rotation without having to make an appointment. Took care of my tire rotation without having to make an appointment. More

Family Hyundai is a great place to purchase a car. The staff is very helpful and courteous. I was pleased with the experience. The staff is very helpful and courteous. I was pleased with the experience. More

Don’t purchase a vehicle from this dealership! Their customer service is horrible! They never have loaners, they lie A LOT, and they hardly ever pick up the phone. Communication sucks! From the de Their customer service is horrible! They never have loaners, they lie A LOT, and they hardly ever pick up the phone. Communication sucks! From the dealership to corporate ! (I wrote a bad review July 2, 2021 and Sonata B. Told me that if I don’t take the review down I wouldn’t be serviced so she made me write a good review to be serviced.) No one wants to take accountability for their wrongs. They replaced my clogged catalytic coverter in 2021 because of acceleration problem. Then they Changed the engine that was causing my vehicle to burn/consume oil in October of 2022. Now in July of 2023 I am having acceleration problems again and my catalyst converter is all of a sudden clogged again after only alittle over 1 year and they don’t want to replace it 100% because it’s no longer under warranty. I’ve never had a vehicle where the cat. Even lasted for just 1year and how is it that they replaced the cat. For the very first time from the original cat. I’m 2021 and the car is a 2016. It doesn’t make much sense to me as to why the catalytic converter went out so soon the only thing it could have been is the engine that was consuming oil to clog it…Crystal Duran in Service also had a horrible attitude with me! She told me that I would be better off filing a BBB complaint. Moral of the story… please just stay away from this dealership! They don’t care for their customers. More

Very helpful and friendly staff. Promt replies to questions. Service dept s so good, have plan and make appointments early. Promt replies to questions. Service dept s so good, have plan and make appointments early. More