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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,824 Reviews

5,824 Reviews of Family Hyundai - Service Center

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December 13, 2023

I have always had wonderful experiences in the service department who dealing with Colin. Isabel was also very helpful when I asked her any questions. Al take care of scheduling my car for getting detail More

by KISSANE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Dec 14, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin, Al, and Isabel, and don't hesitate to let us know if we can be of further assistance.

December 12, 2023

My salesmen was accommodating and patient. The services department is busy but was very welcome and efficient More

by MYSHEA199601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Family Hyundai responded

Thank you for the kind words for our sales and service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 09, 2023

Very helpful sales lady . She showed us how all the gadgets work and set them up for us More

by pschnyders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Kristi and our team were able to help, and we hope to see you again!

December 09, 2023

Highly recommend very clean establishment Also, Mr. Maurice was very professional and helpful. Highly recommend will be coming back. More

by TANEEJAHSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Very directive and appointing to my needs very professional. Thank you for cleaning my car as well.
Dec 10, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Maurice, and for taking the time to leave us this wonderful feedback!

December 08, 2023

My mother purchased 3 suvs from this dealership and always gets perfect service. I received perfect service on my first visit!! Very happy!! More

by JANETFLEURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall the service rep who helped me, but he was great.
Dec 08, 2023 -

Family Hyundai responded

Thank you, Janet, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 08, 2023

Great service, I am driving my second car from this place and so far, no complaints. More

by RAFAELFERRUSQUIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan from service
Dec 10, 2023 -

Family Hyundai responded

Rafael, Thanks for sharing about your experience with Family Hyundai. Bryan and our team appreciate your business and hope to see you again soon!

December 07, 2023

I had an appointment at 8:30 am and sat in a line outside the dealership, just to check in, from 8:10 until 8:55. I called the number several times and no one answered. More

by crysta.lyon-halbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Dec 11, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.

December 06, 2023

Been going to Family for service for about 18 yrs. Always satisified. Number 1 service department. More

by W_SWIATEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 06, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 06, 2023

To long of a wait time at the dealership. As long as you wait you shouldn’t have an appointment More

by Nena Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Dec 06, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Nena, feel free to contact us at your convenience.

December 06, 2023

Colin is great to work with. I ask for him every time I call or go in. More

by CMEINI64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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