Family Hyundai - Service Center

They are always friendly and helpful. The service is done at the time promised and an explanation of what was done. The service is done at the time promised and an explanation of what was done. More

Except for scheduling two weeks out, had a pretty good experience . Prompt, professional and courteous experience . Prompt, professional and courteous More

The dealership is clean and the people are very friendly at least in the service department. The recall on the car was taken care of in an efficient matter. at least in the service department. The recall on the car was taken care of in an efficient matter. More

Absolute worst service center I’ve ever worked with. The level of incompetence is staggering. The level of incompetence is staggering. More

Friendly service. And we’re much faster than I expected. Great job by all of ttecstaff And we’re much faster than I expected. Great job by all of ttecstaff More

Great service with amazing employees. But the place is very small and extremely busy. Difficult to get into. Also, the customer waiting area is very old and dated and lacks some amenities But the place is very small and extremely busy. Difficult to get into. Also, the customer waiting area is very old and dated and lacks some amenities. More

At this point one of the worst places I ever dealt with TBO Sr. U TBO Sr. U More

Normally I would rate the service department as excellent but my latest visit left me less then happy. I had brake work done recently and initially there was no problem. On a subsequent visit for another mat but my latest visit left me less then happy. I had brake work done recently and initially there was no problem. On a subsequent visit for another matter, I told the advisor I suspected a problem with the brakes. Instead of doing a comprehensive check they drove my car and reported no problem. A month later I returned and told the advisor there was a problem and I wanted then to pull the wheel for a thorough check which they did. This time I was told there was a problem and it would cost a lot of money to repair. After some back and forth discussion, I was able to reduce the amount but still unhappy with the total which about $1,000. I asked to speak to the service manager for a full explanation as to why I needed such extensive work when I had just had them do a complete brake job six months earlier. The manager never did come out to speak with me but I left feeling poorer in the amount of a little over $1.500 (total of original brake job plus current charges. I feel that something was not done properly on the original job which caused the brakes to fail later but I never got a satisfactory answer or the chance to speak with the service manager for an answer to my questions. Even on a subsequent visit for a minor issue, the advisor was still defending the charges. Unless I have no other choice, I will look for a second opinion before have major work done at Family. More

Had a very good experience for the most part. Love the car and how it's operating, especially the great gas mileage. Love the car and how it's operating, especially the great gas mileage. More

This was my first visit to your dealership service department. Very Busy! This dealerships volume is so large that they need to expand their service dept. Have a separate line and dedicated staff f department. Very Busy! This dealerships volume is so large that they need to expand their service dept. Have a separate line and dedicated staff for oil changes and rotations only. This would better organize and speed up the process for everyone. Your staff is the best! I worked with Bryan S., who is very kind, courteous and very knowledgeable. I made my next service appointment now as your schedule is booked 2 months out. I also used your shuttle service and Frank is wonderful, and so pleasant and a very safe driver. I would definitely recommend your dealership and service department. You truly are Family! More