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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,592 Reviews
Call Service Center (708) 444-7100

5,592 Reviews of Family Hyundai - Service Center

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August 26, 2023

Service department was great again, they got my car in and serviced fast, good pricing and great communication. More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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Aug 27, 2023 -

Family Hyundai responded

Thank you, Marc, for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 25, 2023

Collin was my service advisor and he’s been my service advisor several times in the past when I’ve brought my cars in for service. He’s always so friendly and describes what the service entails. I recentl More

by COACHPAUL_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin here at Family Hyundai.

August 25, 2023

I find the dealership very clean well organized friendly staff and well maintained I feel welcomed More

by JUNIOR5ONIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 25, 2023

If I did not purchase my car from their, I would not use the service dept, very dishonest people their More

by anjelique
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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Aug 29, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, Anjelique, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 24, 2023

It took about a month to get an appointment but the employees were very friendly and professional. More

by MARK.KENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, 5 stars
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Aug 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Mark. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 24, 2023

Best service dept! ! Very honest, friendly people. They NEVER try to sell you something you don't need. More

by MKUDIA12721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2023

Very nice pleasant fast Thank u communication is helpful nice helpful pleasant Thank you fast More

by JOHNSONKEISHA1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Aug 24, 2023 -

Family Hyundai responded

Keisha, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2023

Oil change need not take 1 1 /2 hours. Genius should have separate dealership or priority More

by JIMDIVER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Aug 24, 2023 -

Family Hyundai responded

Jim, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2023

If you leave messages usually you can get a phone call lback. Honestly there were a couple Times i was l left hanging. But i have got call backs from both Mikes on different ocxasions and received ext More

by ROSA Pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cant recall exactly everyone but never experienced rude or curt behavior from service teams. Realizing short staff and lots of repairs , parts and recalls my patience was at the forefront of my dilemmas.
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Aug 26, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Rosa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2023

I am to upset about my car. Two catalytic converters & a motor in less than 2 years. Irony has 49000 miles. More

by JMB8881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Report | Print
Aug 27, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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