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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,592 Reviews

5,592 Reviews of Family Hyundai - Service Center

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September 05, 2023

Service area is clean, the staff is prompt and very friendly. I like their professionalism. More

by GKCJMK2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 06, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 05, 2023

Customer service is great they are understanding and want to help I will continue coming here and appreciate that More

by JSIMMONS2104@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 04, 2023

People on site are helpful, corporate headquarter sucks. Waiting to hear back on a simple request. Kia Hyundai continues to be one of the worst mfgd vehicles worldwide. More

by norell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Sep 08, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have a better experience. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 03, 2023

I love bringing my car in , works gets done while I am at work usually finished by the time I have lunch . More

by JPAULL5954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 05, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 03, 2023

They are very nice and helpful. They always appreciate your time and understanding. They try to get you the best deal. More

by Kjohn122509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 02, 2023

This is the biggest and busiest service center I've been to. I made an appointment a few weeks ago and they seemed to be expecting me. I was in and out in less than an hour for a recall notice. Everyone was More

by KKRATSCHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Eric Kratschmer
Sep 05, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 02, 2023

My car needed a new engine and while it took several weeks to get the job done, I had access to another of their vehicles during that time. Very satisfied with the service received plus the fact it was More

by Sharrbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Ettema 5 stars
Sep 05, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 02, 2023

My service rep was very helpful in explaining the software upgrade they were doing and that it might affect my remote start. It didn't, but I was happy he told what could potentially happen. More

by KAREN-BABER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Karen. We're glad to hear we delivered such a great experience!

September 01, 2023

Excellent work, attentive and good team work to put a smile on customers each time More

by rotimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 01, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 01, 2023

Good communication, job well done, estimated time was accurate, I was pleased with service, worker was pleasant More

by KRISTENVROBLEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 05, 2023 -

Family Hyundai responded

Thank you so much for your excellent review, Kristen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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