Family Hyundai - Service Center

Schedule and Recept of Timely Oil Change I've been with Family Hyundai for 4 vehicles and always Tom Salin for scheduling and coordination of the work to be performed. Tom gave me best time I've been with Family Hyundai for 4 vehicles and always Tom Salin for scheduling and coordination of the work to be performed. Tom gave me best time to come in and handled my oilchange in a timely manner. More

30K mile maintenance Mike Major has been my service rep. for years. As always, Mike takes the time to review the history of my previous service work and to see if Hyundai Mike Major has been my service rep. for years. As always, Mike takes the time to review the history of my previous service work and to see if Hyundai issued any recalls. Depending on the length and type of service, Mike also offers the use of a loaner vehicle if one is available. More

No More! When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front d When I bought my 2014 Hyundai Santa Fe Sport in September of 2014, I thought “WOW, this is a great SUV”. But then less than a year later, the front driver seat developed a tear. I had the warranty for the interior and exterior repair service that I paid extra for. I went through xxxx just to get them to honor the contract and fix the seat. Oh yeah, the tear came right back. At another oil change, I asked the service department to check why I couldn’t get my phone to connect correctly to the Hands-Free Bluetooth. I was told there are a lot of people in here that need service and they really don’t have time. What? Then I had the car serviced and had to have the brakes done and they did an oil change and cabin air filter replacement. Coming back several months later to get my oil changed again, I was told that my cabin air filter hasn’t been replaced in a while, so it needs replacing. I stated that at the last oil change it was changed. The rep checked and sure enough, it had been changed. Then the recall comes in the mail. The recall that stated "Machining errors during the engine manufacturing process may cause premature bearing wear within the engine". I brought my car to the dealership and they assured me that the engine was okay. But wait, while driving on the expressway several months later, my car stalled on me once. Then on August 10th, the engine began making very loud knocking noises. The car had to be towed to the dealer. I was told I would need a refurbished engine installed and it would take some time before the parts would be in. My car was at the dealer from Friday, August 10th until Saturday, October 13th. During the time was car was at the dealer, I had three different loaner vehicles. With the last loaner I had, there was a incident on the expressway with two other drivers that I was involved in. The disgruntled and aggressive drivers called Family Hyundai to complain that I was driving erratically. It was actually the driver in front of me that stopped short and the driver behind me that was tailgating who literally had to swerve onto the shoulder to avoid hitting me. A gentleman from Hyundai called and stated that he received 2 calls stating that I swerved and pushed someone into the guardrail and was driving erratically -- not true. First, he called me while I was driving. Second, he automatically assumed I was in the wrong. He never asked what was going on. He didn't ask if I was using the hands-free option. THEN he yelled at me that I had better drive carefully in a car that had HIS name on it! When I picked up my car on Saturday morning, October 13th, Colin Simmons was very nice and assisted in getting my paperwork so I could get my car and be on my way. He has been the only salesperson that has consistently delivered a great customer experience. You just don't know when you come in, who you will get to assist you. Thank you, Family Hyundai! This customer is done with your dealership. Please don't call me or send me any emails anymore. Adios! More

Awesome Nice people, fast service and very reliable, I love this place,I will highly recommend this dealership to my friends and family,Hyundai is awesome Nice people, fast service and very reliable, I love this place,I will highly recommend this dealership to my friends and family,Hyundai is awesome More

Top Notch Customer Service I take my two Hyundai vehicles to Family Hyundai for all our maintenance and repairs. Service is always fast, reliable and honest. Most recently, I I take my two Hyundai vehicles to Family Hyundai for all our maintenance and repairs. Service is always fast, reliable and honest. Most recently, I had an issue in which my vehicle was consuming an abnormal amount of oil. Mike Majchrowic explained the process of doing oil consumption tests every 1000 miles and kept me informed of what was happening. In the end, Mike worked with the folks at Hyundai corporate to have my engine replaced. Mike is always great to work with and is a great example of what Family Hyundai customer service is all about. More

FAST AND EASY I WAS IN AND OUT IN LESS THAN A HOUR THE SALESMAN WAS GREAT AND ACTUALLY SAVED ME SOME MONEY GREAT JOB WAS IN AND OUT IN LESS THAN A HOUR THE SALESMAN WAS GREAT AND ACTUALLY SAVED ME SOME MONEY GREAT JOB More

Oil Change Very friendly personnel and quick service. Was greeted very nicely and even though I left my car - I was called within minutes that it was done. Great Very friendly personnel and quick service. Was greeted very nicely and even though I left my car - I was called within minutes that it was done. Great work More

Strange noise in car Tom is always helpful and makes sure you are taken care of. He makes sure you know what is going on and that you get the best service available. Tom is always helpful and makes sure you are taken care of. He makes sure you know what is going on and that you get the best service available. More

AWESOME CUSTOMER SERVICE I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took I love this dealership. Tom and Colin are always professional and offer excellent customer service. I have had some concerns in the past and Tom took excellent care of me. More

Colin is the best. Always a pleasant experience with him. It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He It's always a pleasure working with Colin in the Service Department. Although some reps have been rude; Colin always manages to smooth things over. He is the only reason I keep coming back for service. It's always good to see Jerry Lacy. He always offer good trade in deals. More