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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,590 Reviews
Call Service Center (708) 444-7100

5,591 Reviews of Family Hyundai - Service Center

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October 04, 2023

The service man who changed our oil was very efficient. He returned our car very quickly More

by VACAJ537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian schultz
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Oct 05, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 03, 2023

Thank you maverick in Tinley park for being on top of everything your services skills are the best I appreciate your atinvness. More

by Robinsonineka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 03, 2023

I’ve been coming since I purchased my car and for the past 1-2 years each visit gets worse. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra-the best, Kenneth-the best
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Oct 07, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 03, 2023

It's very difficult to reach a live person. They don't call you at all re the status of your car. The technician for Genesis is not always available. Appts are weeks to months out. More

by ROPICK73
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2023 -

Family Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 03, 2023

They take great care of my vehicle and my concerns. My daughter and neighbors also come here for the same reason. More

by MIZERADARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 03, 2023

Brian has been very helpful during my oil consumption test visits, and I appreciate it. More

by soccermom325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 04, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 03, 2023

My appointment was for 8:30am on a Saturday for an oil change. I left the dealership at 11:45. I didn't get checked in until 9am. The passenger seat must have had oil on it and the arm holding the front w More

by PJPASSAS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 02, 2023

The communication with service team is non existent. It is impossible to get hold of a service person. Every time I want to find out status on my car repair while the car in in the shop I have to find a More

by AGHHARTWIG
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal has been working with me and she has been nice and helpful yet getting in touch with her is impossible.
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Oct 06, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 01, 2023

Service dept is always prompt. They keep you informed of progress, additional services needed or any delays More

by EAHOSTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2023

Great service and customer service even though I was not a buyer from you. Thanks More

by TMISKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Report | Print
Oct 02, 2023 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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