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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,590 Reviews

5,590 Reviews of Family Hyundai - Service Center

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October 21, 2023

Fast service, kind and polite. Love this family hyundai and would recommend to friends and family. More

by RAQUELHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Family Hyundai responded

Raquel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 20, 2023

Professional, complete care, never any recommendations that aren’t necessary, fast, and they offer rides instead of waiting. If they have a car available! More

by prusthoven0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 20, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 19, 2023

Kenneth provides create customer service. Clean waiting area with internet and snacks 😀 Thank so much. More

by BEVERLY4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KENNETH KB
Oct 20, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

October 18, 2023

I presume the service center is talking about maintenance on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. More

by FAYEGIRL59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Oct 19, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here so that we can be sure you receive 5-star service next time.

October 17, 2023

Very very unprofessional,charged me for something I already knew,and told them the problem. I will be taking this matter with corporate. More

by Very poor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 16, 2023

COLLINS WAS very nice with good customer service. ...will refer this location to friends to. More

by HOLDEREDRA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 16, 2023

Bob was awesome to work with. He was very helpful and informative. He was very nice and helped with any questions I had. More

by tonicimaglia11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales- Bob
Oct 17, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 15, 2023

The experience with the service department at family Hyundai in Tinley park Illinois was great. When I first started experiencing engine trouble I bought the car in. I was told I needed to go through th More

by erickafleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Oct 16, 2023 -

Family Hyundai responded

Thank you, Ericka, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephen and our team, and we look forward to working with you again.

October 14, 2023

While it was a challenge to obtain an appointment due to volumes, the experience was efficient and professional. More

by Nikcampo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 16, 2023 -

Family Hyundai responded

Thank you, Nik! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 14, 2023

They took great care of me and got my car in quickly Was a great experience More

by ken7960
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 14, 2023 -

ken7960 responded

Family Hyundai took great care of me during my last 2 service visits and I am very happy with the service.

Oct 16, 2023 -

Family Hyundai responded

Thank you, Ken! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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