Family Hyundai - Service Center

Waited 3+ hours at the dealership while they were looking at the reason my radio was not working. They decided to do a software update which takes 2+ hours but didn't come and tell me what they were doing, s at the reason my radio was not working. They decided to do a software update which takes 2+ hours but didn't come and tell me what they were doing, so I was sitting there waiting (no coffee in the waiting room which sucked). I finally tracked down the service rep who told me about the update and said there was probably an hour to go on it. The update was not completed by the time the service dept. was closing, so they finally got me a car to go home in (on a Sat.). They told me they would call on Monday to let me know what happened and if they were able to fix it. I waited all day on Monday with no call from the Service dept., so I ended up calling them to see if they were still working on it, but they said "it was fixed and ready this morning" but no one called. I wasted so much time with this ordeal. More

Much better than World Hyundai I had a lot of trouble with world Hyundai Matteson Illinois so now I will only deal with Family Hyundai with world Hyundai Matteson Illinois so now I will only deal with Family Hyundai More

My Services was great. I came in for an oil change and was out within an hour. I came in for an oil change and was out within an hour. More

Kristi was excellent to work with! We truly always enjoy our experience at family Hyundai We truly always enjoy our experience at family Hyundai More

Close to home. Like the idea that they’ll drive you home if your cars tied up for a while. Like the idea that they’ll drive you home if your cars tied up for a while. More

Clearly had a vibration with the brakes @ 20 mph. sold me the vehicle that way. Sales manager wouldnt approve the brakes to be fixed. sold me the vehicle that way. Sales manager wouldnt approve the brakes to be fixed. More

I have been dealing with Mike in service for 10 years he is excellent. I can get an appointment that's convenient for me. He arranges a drop me off and pick up if needed. My car is always done on time. Mik is excellent. I can get an appointment that's convenient for me. He arranges a drop me off and pick up if needed. My car is always done on time. Mike informs me what repairs need to be done and if there are any recalls. I know my car is always in good running condition as he takes care of everything to keep it up to date. Larry in sales is wonderful. He finds the cars I want and explains the difference between the models. I am always pleased with the I purchases of my cars because he listens to what features I want on the car. More

Car was serviced and completed the same day, as stated when the car was the taken in. Everyone was friendly and professional. when the car was the taken in. Everyone was friendly and professional. More

Ricky is very good in sales p erson . He listens to the customer. The service department treats the customer number one. He listens to the customer. The service department treats the customer number one. More

Very friendly and finished sooner than quoted. Appointment was also very easy to book online. Appointment was also very easy to book online. More