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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,824 Reviews

5,824 Reviews of Family Hyundai - Service Center

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January 20, 2020

I had an oil change appointment at 4 the car didn't get in till an hour and a half I have things to do and you screwed up my schedule you owe me an oil change free please I had to take a Uber from your pla More

by a.schicht
Recommend Dealer
Yes
Employees Worked With
It was a tall black fellow I would rate him as a five-star he was very very good
Jan 22, 2020 -

Family Hyundai responded

Thank you for the detailed review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free to reach out to our Service Manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

January 19, 2020

Tom Salin was great as always. Tom goes out if his way Tom Salin was great as always. Tom goes out if his way to provide awesome fantastic service and never lets us down whenever we come in. More

by joejulieklimek
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 22, 2020 -

Family Hyundai responded

We appreciate your kind words! Thank you for mentioning our staff member, Tom, who was able to help make your experience so great!

January 19, 2020

I went to do a oil change and to fix my master switch for my car they did a good job for the mechanic doing it More

by JUNIOR5ONIT
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 22, 2020 -

Family Hyundai responded

We appreciate your kind words! Thank you for mentioning our staff member, Tom, who was able to help make your experience so great!

January 19, 2020

Went in for an oil change and tire rotation. Was in and out within an hour. Tom was great as usual. Always receive great service whenever I visit. More

by zap12762
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 22, 2020 -

Family Hyundai responded

Thank you, your business means a lot to us.

January 19, 2020

Splash shield reinforced We needed the splash shield reattached to the frame of the car. They not only were able to take us in right away, they did the work promptly and effic More

by JMILL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 22, 2020 -

Family Hyundai responded

Thank you for your kind words! It makes us happy to know that providing our customers with the best services we can offer is paying off. If there is any other way we can help you, don’t hesitate to reach out.

January 19, 2020

62,000 mile check up. Great service. I needed a rental and Crystal made sure I got a car that fit my needs. Thank you for fast and efficient service. More

by WCVICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Jan 22, 2020 -

Family Hyundai responded

We are thrilled that you enjoyed your experience at Family Hyundai. Thanks for taking the time to share your experience with us.

January 18, 2020

Courteous service, nice waiting room with refreshments, paperwork documented showing work done and work was done quickly plus a car wash which I really needed More

by Borinsteins
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Family Hyundai responded

Thank you, your business means a lot to us. We appreciate that you mentioned Colin and his wonderful work!

January 18, 2020

Good service. Explanations are clear and easily understandable. My car is in excellent condition because of regular service at Hyundai. I trust the service that Hyundai performs on my vehicle. More

by JOZZIAB
Recommend Dealer
Yes
Employees Worked With
James Rich
Jan 22, 2020 -

Family Hyundai responded

! It makes us happy to know that providing our customers with the best services we can offer is paying off. If there is any other way we can help you, don’t hesitate to reach out.

January 18, 2020

Issues making appointment online and over phone. Finally did via email. Just got email I'm overdue for maintenance I was told to get later. More

by MDJ
Recommend Dealer
No
Employees Worked With
Whoever manages website, phone directory, and email reminders
Jan 22, 2020 -

Family Hyundai responded

Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

January 17, 2020

Maintenance Went in for an oil change was also told need 30K maintenance needed. Maintenance for the work wasn't cheap but service advisor work with me and offere More

by levyluna01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Majchrowicz
Jan 22, 2020 -

Family Hyundai responded

Thank you for sharing your experience! We are glad to hear that Family Hyundai was able to make your service experience such a positive one.

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