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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,590 Reviews

5,590 Reviews of Family Hyundai - Service Center

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November 26, 2023

Very prompt and efficient process. Comfortable waiting area with amenities. Surprised by the note card and chocolate treat left in car. Only thing missing was a quick interior vacuum : More

by charris218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Nov 27, 2023 -

Family Hyundai responded

Thanks, Charris, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 25, 2023

I have never been turned away when I had a problem with my vehicle thanks More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Nov 26, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 24, 2023

Very courteous Got in and out quickly just what I was told Lobby nice & clean More

by KELLIS113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2023

Timely drop off and check in, service advisor was pleasant. All requested service was completed as requested. No contact when car was done, had to get keys from cashier and walk the lot to find the v More

by kelacorinc
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 24, 2023

I was told 1=2 hours - took much longer. Iwasn't told about the valet service. I called and said to pick me up. they didn't show at 4 and called to say the driver went home. I had to scr More

by STEVENSPAT16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 23, 2023

My salesperson was Chris. He was very knowledgeable and professional throughout the entire experience. Would definitely recommend buying from Chris. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Powers
Nov 26, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Bill, please let us know.

November 22, 2023

Quick service, Very nice customer service, and comfortable environment. I enjoyed my time here and will come back More

by ELZBIETAMUSIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal duran
Nov 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 22, 2023

It’s not so much about the dealership as it is with Hyundai. They didn’t hold up to their 10years 100,000 miles warranty. More

by sssviper17
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 25, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to see if there is anything we can do to help. Thank you for your time, and hopefully, we can get to the bottom of this.

November 21, 2023

The mechanic that always works on my car does a phenomenal job. Always recommends if I need additional work. More

by themadrussian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. Jaclyn and our team appreciate your business and hope to see you again soon!

November 21, 2023

Consistent great service at reasonable prices. All employees are courteous. Appreciate the customer driver. Been going there since 2018. More

by ayrshire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy the cashier
Nov 21, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Michael and Candy, and for taking the time to leave us this wonderful feedback!

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