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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,589 Reviews

5,589 Reviews of Family Hyundai - Service Center

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November 29, 2023

I am very pleased with the service crew, specially Bryan, who has been great in my last 2 visits More

by RAFAELFERRUSQUIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Family Hyundai responded

Thank you so much, Rafael, for your kind words for Bryan, and for taking the time to leave us this wonderful feedback!

November 28, 2023

Well when I arrived they were very professional and understanding of my visit. And told me approximately how long it would take and what I need for future of the car to be fixed and maintenance. I will More

by ZMORANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t recall the person sorry
Nov 28, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 28, 2023

It was great to stop in and be greeted by Colin and be provided with great service. Everything went smoothly and my car was serviced to my expectations. More

by ELZCOLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

November 28, 2023

Nobody answers the phone. Nobody returns calls. They make you pay for their own incompetence. Terrible. More

by millar_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe in service dept - bad
Dec 01, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 28, 2023

Horrible customer service, and even worse service department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to More

by tommyd524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 02, 2023 -

Family Hyundai responded

Tommy, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 27, 2023

same day service, car was in and out of service bay in reasonable amount of time.. More

by JFISHER9940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! Colin and our team sincerely value your business and look forward to your next visit.

November 27, 2023

quick to fix . same day great. explained the problem fixed. also looked at other 2024 models More

by JACK2491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Nov 27, 2023 -

Family Hyundai responded

Jack, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 26, 2023

The best people to work with very understandable kind and caring The person I worked with was amazing More

by MAJEDA .MAKHAMREH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 26, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 26, 2023

Quick and easy service, communicated through entire process, I'm very happy with the service More

by JKOWALCZYK17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 27, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2023

Very prompt and efficient process. Comfortable waiting area with amenities. Surprised by the note card and chocolate treat left in car. Only thing missing was a quick interior vacuum : More

by charris218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Nov 27, 2023 -

Family Hyundai responded

Thanks, Charris, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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