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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,824 Reviews

5,824 Reviews of Family Hyundai - Service Center

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March 06, 2021

All went well with the recall service appointment. It only took an hour. Thank you for washing my vehicle as well. Good job. Will call back for an oil change soon. More

by Tusconfam
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 07, 2021 -

Family Hyundai responded

Thank you for the kind review for our service department. We're glad to hear we delivered such a great experience! Thank you for your business. Please come back and see us if there is anything we can assist you with. We're always happy to help.

March 06, 2021

The service to have wheel lock installed went fine. My car was washed but not dried. Which I thought was ridiculous! If this is the type of service given when a vehicle is washed, I will never allow my v More

by CRYFIRE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember employee's name
March 05, 2021

Good service when I pulled in the garage. I waited an hour and a half to get my car back. My car was washed. I am pleased with my he service. More

by patrick thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Family Hyundai responded

Patrick, thank you for the 5 star review! We appreciate your business and our team looks forward to serving you again soon!

Mar 06, 2021 -

patrick thompson responded

You’re welcome.

March 05, 2021

Excellent service. TJ went above and beyond to make sure my car was taken care of. Colin always makes sure we are happy with our service. More

by GSXRGIRL1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad TJ and Colin were able to help, and we hope to see you again!

March 05, 2021

I was supposedly put on the recall list months back. I called just to check and I was told there was no list. Why lie to your customers????? More

by New tucson owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I have no idea what his name was
Mar 05, 2021 -

Family Hyundai responded

Thank you for this feedback. If you don't mind reaching out to us directly, we would be happy to address your concerns and see what we can do to resolve the issue. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai, we truly appreciate your business.

March 04, 2021

Very friendly and helpful. Polite. I was treated like a family member. Tom always goes out of his way to help, keeps me updated on the progress. More

by JOEJOHNSO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 04, 2021 -

Family Hyundai responded

Thank you so much, Joe, for your excellent review! We are so glad that Tom and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 04, 2021

Chris was pleasant he also changed my battery on my remote, let me know i had a light out in the back of my car. Only one thing i didn't understand they wash my car but didn't dry so i had to go in in More

by DEEGILLON52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service dept.
Mar 04, 2021 -

Family Hyundai responded

Thank you, Dee, for the kind words for Chris and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We will make sure your car is dried off in the future!

March 04, 2021

Please let the young lady that was in the Bay Area know that she should be wearing a mask when customers come in didn’t even see one around her neck. More

by POOBAH819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Mar 04, 2021 -

Family Hyundai responded

Thank you for your honest feedback! We will be sure to share your comments with the team, and we hope you will give us another opportunity to serve you.

March 04, 2021

It took a few weeks to get my issue resolved, but the service member; Mike, helped me out and was very courteous, and willing to have me come in when I was available. He ordered the part I needed and to More

by Mullbauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majchrowic
Mar 04, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 04, 2021

Had a tail-lightout. Tom got me in the same day I called and had me back out in less than an hour. I was very pleased. More

by NANCYPAROUBEK
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 05, 2021 -

Family Hyundai responded

Nancy, Thanks for sharing your thoughts about your experience working with Tom here at Family Hyundai. We appreciate your business and hope to see you again soon!

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