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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews

5,819 Reviews of Family Hyundai - Service Center

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March 25, 2021

Bryan Schultz took care of our service repair in less time than I expected, washed the car, and arranged a ride for me back to the dealership. Everything was handled perfectly. I am completely satisfied More

by RBRYAN1969
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Mar 26, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Bryan was able to help, and we hope to see you again!

March 25, 2021

Tom is one of the best service consultants that I have experienced throughout my years of car ownership. In the many years of dealing with different dealerships and their service people, Tom actually lis More

by byby987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 26, 2021 -

Family Hyundai responded

Thank you for the very kind words for Tom. We appreciate your business and our team looks forward to serving you again soon!

March 25, 2021

Family Hyundai as far as my sales associate was a great experience. Family Hyundai is a great place to get your vehicle from. My choice would go back to them again. More

by TGAVIN068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2021

Mike always does a fine job when I bring my Kona in for service. I generally schedule an appointment online before I go for service and he does a nice job of getting it in on time. More

by OLARRYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic service dept.
Mar 26, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike. We're glad to hear he delivered such a great experience!

March 24, 2021

Matthew from the Service Department did an excellent job and it was a very pleasant experience to work with him. Great job and thank you! More

by HyundaiOwner21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Mar 24, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your recent service experience here at Family Hyundai. Matthew and our team appreciate your business and hope to see you again soon!

March 24, 2021

Colin the service adviser is awesome kind and caring I wasn’t waiting long plus I was completely comfortable thank you it wasn’t over crowded More

by claudettesimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 24, 2021 -

Family Hyundai responded

Thank you for your business and this review, Claudette. We're happy to hear Colin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2021

did not have a appointment for a 3,500 mile oil change left car there everything done GREAT like always thank you for the GREAT service More

by JICHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 21, 2021

I arrived for my appointment for service and was checked in shortly after I arrived. I waited for my car and it was ready within the estimated time. I’ve never been disappointed when I’ve had service done o More

by MARILYN.ZACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krzis Czapka
Mar 22, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

March 21, 2021

excellent service. I was there the estimated time for the recall repair and mileage service needed. Staff was friendly and asked questions about the car to see if it was working properly. More

by ENEANDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 21, 2021

I always come out to Family Hyundai when there is something wrong with my car I purchased my car from there and always bring it back for everything oil changes and tires, staff is very friendly . More

by tracy_harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Family Hyundai responded

Thank you, Tracy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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