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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews

5,819 Reviews of Family Hyundai - Service Center

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April 20, 2021

I received safety recall for Tucson anti-lock brake system. I made an early appointment for service and the new fuse and wiring kit was installed promptly and the work crew also washed my SUV. Thank More

by Ladyj10101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 20, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 20, 2021

Work done was for a corporate all world engine problem recall. My car previously had 2 engine replacements as per Hyundai corporate direction but this time it was okay. More

by Rich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Hyundai responded

Thank you, Rich, for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 18, 2021

I love this Dealership. I have buying cars from Family Hyundai for 15 years and will continue. No problem in referring friends and family for new or used vehicles. More

by CAHASSEL21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Sam Wallace
Apr 19, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 17, 2021

Have issues Everytime I go. They told me one thing when I bought the car. The minute I come back for my first service then everything changed and I had wasted a trip. Just to come back again and it’s changed More

by daniellewills96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici, Austin Osabuohien
May 04, 2021 -

Family Hyundai responded

Thank you, Danielle, for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 17, 2021

The establishment is very clean, professional and spacious. The waiting room is very spacious assuring everyone had proper spacing to be comfortable. Love how clean the entire establishment is. Never More

by JESSMOM67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry very great salesman
Apr 17, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 17, 2021

Ricky was terrific. Polite, professional and helpful in every way. He spent extra time with me in instructing me on all the features on my Tucson. He explained everything I asked him about. Sam also was t More

by PHYLLIMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Wallace
Apr 17, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 17, 2021

It was a pleasure working with Krzis Czapka! I liked being able to text him if I had any questions. He was extremely helpful to me. EXCELLENT CUSTOMER SERVICE!!!!! More

by delete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krzis Czapka
Apr 19, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Krzis and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 17, 2021

I love this place, always great service never disappoint. Tom S. always keeps me updated on my vehicle when being serviced, very friendly, helpful and professional. More

by tcbattles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 19, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Family Hyundai.

April 15, 2021

No issues with the service department at Family Hyundai. Courteous service people are at the ready whenever I bring my car to Family Hyundai. Thanks. More

by BIGHOMIE0720
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 15, 2021

Took my Santa Fe in for an oil and lube. Was in and out in less than an hour. Service person was courteous and friendly. More

by CLANNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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