Family Hyundai - Service Center

CAME IN FOR CHECK ENGINE LIGHT, AND ITS STILL ON I CAME INTO DEALERSHOP 3 TIMES AND THEY DID NOT FIX IT AND I PAID FOR SERVICES INTO DEALERSHOP 3 TIMES AND THEY DID NOT FIX IT AND I PAID FOR SERVICES More

Very happy always with the service I receive when visiting Family Hyundai. Tom Salin is the absolute best and I am always satisfied with the ease of scheduling and the process for service. I have use visiting Family Hyundai. Tom Salin is the absolute best and I am always satisfied with the ease of scheduling and the process for service. I have used this dealer ship for my last 4 cars and will continue.. More

Always satisfied with the service at my local Family Hyundai. The day of this visit Tom helped me and answered any questions I had concerning my vehicle even after my visit. The service was done as quic Hyundai. The day of this visit Tom helped me and answered any questions I had concerning my vehicle even after my visit. The service was done as quickly as possible. Will definitely return for service in the future. More

Excellent customer service, very knowledgeable of what they are doing. Everyone was smiling, helpful and patience will recommend a friend and a family member. Thanks again they are doing. Everyone was smiling, helpful and patience will recommend a friend and a family member. Thanks again More

I was happy with the shopping and purchasing part for my new to me car. I was disappointed that I had to bring my car In Twice for service I had owned it for less then two weeks. Although they did repair a new to me car. I was disappointed that I had to bring my car In Twice for service I had owned it for less then two weeks. Although they did repair a couple problems. They did not address two things I asked them to look into. There is a ticking noise when the car is running. This happened when my engine light came on and I brought it in for repairs. there is also another strange new water sound when starting to drive, that happened at the same time. it does stop a few moments while in motion, but returns after stopping and starting again. Even thought I had Sam take it for a test drive so he could hear what was going on the mechanic said Sam didn’t relay my concerns. I don’t know if he did or didn’t but the problems are not repaired to this day. I was informed that the service department would not look into these problems even though I had just purchased the car less then two weeks before this problem began.. I had trusted that the car had gone through inspection before it was put up for sale. I understand it’s a used car but believed that Family Hyundai was a reliable place for me to make this purchase. The I had also informed them that they recorder the mileage on the sales paper 5000 miles less then it truly was, Even though I was given a loaner car while my car was in for repairs. The first one they gave me was not suppose to be loaned out. Something about having to many miles. When I came in to exchange the loaner car, Sam was helping me through the process, I had been waiting for about a half hour and then Went looking for Sam, I was then told that Sam left to run an errand at the bank. He just left me sitting there waiting for him to complete his errands without saying a word to me or thinking about how that interfered with my day. No one made any attempt to help finish the paperwork until I got angry that I was being treated as if what I needed to do was not as important as them doing whatever it was they needed to get done. I had to just suppose sit and wait. I really liked Sam but that was unprofessional to leave waiting for him. I’m just not sure how I feel about recommending the service department when they didn’t address all the issues I asked about. On one hand they did repair a couple things but in the other hand they did not address the other issues I was concerned about. More

Jacklyn was friendly, efficient and aware of a coupon that I wasn't aware of. She gave me a time frame and everything worked out like she said. that I wasn't aware of. She gave me a time frame and everything worked out like she said. More

Great service. Very clean waiting room. The guys from the service was very helpful and knowledgeable. I appreciate the time they took to explain things. service was very helpful and knowledgeable. I appreciate the time they took to explain things. More

Knowledgeable, professional and friendly staff. I have been a customer for 15 years. Family Hyundai has done a great job through the years. Satisfied customer. been a customer for 15 years. Family Hyundai has done a great job through the years. Satisfied customer. More

Been going to Family Hyundai for years. The service is amazing and staff are always friendly and helpful. Ill continue going there for maintenance and service. amazing and staff are always friendly and helpful. Ill continue going there for maintenance and service. More

The customer service was good, I wasn’t offered a loaner. I had to pay for a rental Car of which I was told my car would be fixed in one day and it wasn’t. I was also given one price and then they tried char I had to pay for a rental Car of which I was told my car would be fixed in one day and it wasn’t. I was also given one price and then they tried charging me more money for something I didn’t agree to pay. Dealerships are rip offs!!! More