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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews

5,819 Reviews of Family Hyundai - Service Center

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May 12, 2021

They was excellent when it came to fixing the problem on my car n getting back to me quickly so that I could have my vehicle. They also gave me a loaner until they fix the problem with my car More

by MZEARLINEMC53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2021

I had to wait over three hours for an oil change that I had an appointment for. Service department was overbooked without enough help. Disappointing to say theleast More

by DOOBER68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who was my service writer but he was way overwhelmed with the situation., Eric Kratschmer
May 27, 2021 -

Family Hyundai responded

Thank you for providing this feedback. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

May 10, 2021

The service was wonderful - Matthew Casey was very informative and helpful. I enjoyed my visit. I was informed that my oil changed was free. Casey was very nice. More

by dmguthridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
May 10, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Matthew and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 09, 2021

Service was excellent and got everything taken care of and they made sure to communicate anything that differed from what they initially told me. Very professional. More

by tgmatrix77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2021

Chris was very informative and helpful! I really enjoyed my visit. My car drives much better and I will be back to complete my service More

by joslind_brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 10, 2021 -

Family Hyundai responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2021

Prompt accurate service done as requested and at the cost promised the technician completed the work without the need to replace the key fob which was a possibility More

by JAPICKERING65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier very friendly
May 10, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2021 -

JAPICKERING65 responded

THANK YOU ‼️‼️😁

May 09, 2021

The service at this dealership is mostly wonderful. As a senior lady I appreciate that no one talks down to me and involves me in any decisions that need to be made along the way, along with any unexpected More

by KATHY912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 10, 2021 -

Family Hyundai responded

Thank you so much for your excellent review, Kathy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 08, 2021

Colin was wonderful as usual, polite and always helpful, he is more than 5 stars, He has great manners, and always respectful. This is my favorite dealership for service. More

by RRBOTTKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 05, 2021

The service department at family Hyundai is outstanding, Tom Salin is always pleasant to deal with, the service done on my vehicle is always done right and always on time. Thank you for the More

by VINCEG5837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 05, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and the team were able to help, and we hope to see you again!

May 05, 2021

Tom was extremely helpful and knowledgeable about my car maintenance. He went above and beyond to assist me with my next service that I will need. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 05, 2021 -

Family Hyundai responded

Thank you for your review and wonderful feedback for Tom. We appreciate your business and our team looks forward to serving you again soon!

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