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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,822 Reviews

5,822 Reviews of Family Hyundai - Service Center

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May 25, 2021

Great service done in timely fashion. Colin was friendly, polite and professional. Didn’t have an appointment but was still in and out rather quickly. More

by AALTOBELLI@SBCGLOBAL.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and the team, and we look forward to working with you again!

May 24, 2021

Excellent service as always. Just wish the 120,000 mile check up could be a little more reasonable after dutifully doing all services on time. I did get the senior discount, but still a hefty bill. More

by DJ11148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Dj. We appreciate your business and our team looks forward to serving you again soon!

May 23, 2021

Tom is great he made sure my brakes were working at the best they can be. And he know that price for me was a issue. He helped me with that. More

by COOKINGGEEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 24, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and the team were able to help, and we hope to see you again!

May 22, 2021

Always excellent customer service. I will definitely refer people to visit this Hyundai dealership for service. I like this one better than the one on 93rd Cicero More

by phaeelam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 22, 2021

I came to Hyundai for an oil change and Bryan told me about a recall.He could do both and a tire rotation so I didn't have to come back so soon.He was honest about the wait-it was worth it to me.Everyone More

by CAROLPARKS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan , Tom Salin, Eric Kratschmer
May 22, 2021 -

Family Hyundai responded

Thank you for your business and this five-star review. We're happy to hear that Bryan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 22, 2021 -

CAROLPARKS16 responded

Thank you and I will take my car no where else!!

May 22, 2021

Excellent customer service. ALWAYS!! Also very prompt service! Always a pleasure dealing with the staff at Family Hyundai. Thanks for your prompt and excellent service More

by CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 24, 2021 -

Family Hyundai responded

Thank you for your very kind review, Christine! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 21, 2021

When I left a lady was telling me that my warranty “might” be voided with no information behind it at all. When I asked why she said she didn’t have any information on it but to come back after 1000 m More

by Smarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know name
Jun 07, 2021 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

May 21, 2021

Since I purchased my car from Family Hyundai it has been nothing but great Excellent Service. I went to Family Hyundai because of former customers. More

by TGAVIN068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
May 22, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2021

I am extremely disappointed with the service department. I purchased a new Tucson and then ordered rain guards. First the wrong parts were installed, then car was damaged removing wrong parts. Waited patien More

by SSMACDAD983
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2021 -

Family Hyundai responded

Hello, Thank you for your feedback. Someone from management will be reaching out to you shortly.

Jun 07, 2021 -

SSMACDAD983 responded

ssmacdad983@gmail.com 708 629-5046

May 20, 2021

Service was very well done. Tom Salin in service department was so very helpful. Waiting room was very well kept and was very clean. Also restrooms where very clean. More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 21, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and the team met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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