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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,823 Reviews

5,823 Reviews of Family Hyundai - Service Center

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May 28, 2021

14 years as a customer, 3 vehicles. Previously, outstanding service, always. terrible lack of communication and no response to repeated phone calls, a text and a voicemail until the end of the day More

by krista.attreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan, Mike (MGR)
May 31, 2021 -

Family Hyundai responded

Hello Krista, We're so sorry to hear that your recent experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We appreciate your business and would like to try to turn this around for you.

May 28, 2021

Great service and everyone was very friendly and courteous. The routine maintenance service was quick and they did a great job. They were right on time when I pulled up as well. More

by RSS248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 29, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 28, 2021

great people always ready to help.. i have bought over 4 cars here.111 and was always Kind and knew the positions . will always reommend them More

by TAZ1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 28, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 28, 2021

My service rep was Collin, very professional as all way, very considerate about what I needed to do about the service to keep my SUV to perform at it best More

by CYNTHIAKHALSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Family Hyundai responded

Cynthia, thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and the team were able to help, and we hope to see you again!

May 28, 2021

Friendly and professional. Facility was clean and easy to navigate. Additional service was recommended but not assertive about it. Complimentary car wash was a nice touch that other area dealers do not offer More

by jojoho86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Family Hyundai responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

May 27, 2021

As busy as this dealership always is, they do a wonderful job of taking care of the customers needs. I brought my car in for 2 recalls and didn't like waiting, but the time went by pretty quickly. More

by nanc9659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 27, 2021

I meet with Jackie during checking, she was polite and to the point of what I was visiting. Her time she quoted that it would take was accurate and the service was completed sooner than expected without any More

by solidiphi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
May 27, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 27, 2021

They were very friendly and helped right away. Was in and out in no time. Service writer took care of me very fast. Very satisfied. More

by evkirscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan schultz
May 27, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 27, 2021

They don't want to negotiate as well as another dealer I went with. They likely lost 2 sales as my wife's car is coming off lease soon. More

by RACERMIKE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Kuckelman, Joe Panici
May 27, 2021 -

Family Hyundai responded

Mike, sorry that you cannot just make up an address so that you can save taxes and monthly payment. The address has to be verifiable with the lender that you provided. Have a great day!

May 26, 2021

I love this dealership. Very professional and courteous staff. Prompt with service and keeps customers well informed on the status of their servicing. Conduct thorough point inspections. More

by kenlaw1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Austin Osabuohien
May 26, 2021 -

Family Hyundai responded

It's great to hear that our team has been so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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