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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews
Call Service Center (708) 444-7100

5,830 Reviews of Family Hyundai - Service Center

Sort by
June 28, 2021

Awesome customer service! Very thorough and communicative with straightforward charges. More

by BZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 27, 2021

I made an appointment 2 weeks ago nothing sooner I got at family at 8 am for a oil change and waited 1hour 30 mn to get my car back I bought my Santa Fe from family and always got service from you but n More

by guy15419
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2021 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 26, 2021

Very friendly & professional. They all do a great job. Thank you. More

by LISAWALLY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Family Hyundai responded

Lisa, Thank you for taking the time to share your thoughts on working with TJ and our team. We're glad to hear we delivered such a great experience!

June 26, 2021

I am the original owner of my 2009 Santa Fe and have always taken my car to Family Hyundai for service and repairs. Michael and his team are wonderful and are always very honest. More

by KWERELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Family Hyundai responded

It's great to hear that Michael and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

June 25, 2021

I love coming to Family Hyuandi and will always recommend them to all of my family and friends! I know I can always drop my car off before work for my regular maintenance and it will be ready before I’m off! More

by KRISTENDYKE1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jun 25, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for helping to spread the word about us. We're here for you any time.

June 25, 2021

Even though we had to wait 10 days before a loaner vehicle was available, the service department personnel were terrific, especially Mike who kept us in the loop regarding repair status. More

by juliestandring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Julie. We will share your comments with Mike, and our team, and we look forward to working with you again.

June 25, 2021

writer was very helpful I told him my timeframe and he said he would make it work More

by CARRISPAINTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, Carris. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

June 24, 2021

This dealership has always given me the absolute best service!!!! More

by VAGARB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 24, 2021

The service dept and our former salesman are absolutely awesome. They are very professional and always very helpful. I have recommended this dealership to many people. More

by TEDANDLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ, Tom Salin, Eric Kratschmer
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Jun 25, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with us here at Family Hyundai. We appreciate you leaving us a fantastic, five-star review. Thank you for helping to spread the word about us. We're here for you anytime.

June 23, 2021

Great service as always! Tom always keeps me informed of what's going on. More

by DKSI1996
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 23, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

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