Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,588 Reviews

5,588 Reviews of Family Hyundai - Service Center

Sort by
February 08, 2024

Getting a service appointment online is always a challenge but the service team was able to get me in on short notice. More

by J.JENSEN4
Recommend Dealer
Yes
Employees Worked With
3 reps, all helpful
Feb 08, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 08, 2024

I was not notified in advance that a 3. 5% fee is added to credit card payments. They sent me at least 3 emails reminding me of my service appointment and should have added a note about the More

by JMM
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 07, 2024

Excellent I'm very pleased with the service at this dealership! They are very dealership and efficient More

by bonesky64
Recommend Dealer
Yes
Employees Worked With
Don't know name
Feb 07, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 07, 2024

Was very good Service was good and the staff was professional with his attitude Service requested was provided as discussed More

by lekky03
Recommend Dealer
Yes
Employees Worked With
Service team
Feb 07, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2024

I believe that was his name. He was extremely nice, professional and informative. He took the time to explain things to me. Every thing was completely in a timely manner and i ha More

by tbryant01
Recommend Dealer
Yes
Employees Worked With
Corey
Feb 07, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 07, 2024

Informative and timely Always explain what is needed and give updates throughout visit A1 service More

by chilibird1
Recommend Dealer
Yes
Feb 07, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 07, 2024

Great, waiting room love the freewater and snacks didn't have to wait long they went above and beyond More

by lisacpyle
Recommend Dealer
Yes
Feb 07, 2024 -

Family Hyundai responded

Thank you for your business and this review, Lisa. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 06, 2024

Not very good service. Why have an appointment time, when it takes over 2 hrs to get an oil change. More

by MTAG17
Recommend Dealer
Yes
Feb 07, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 05, 2024

Good experience overall. Very friendly service tech I dealt with, it just took a long time for an oil change, over two hours wait, but arrive and amenities were great More

by RSS248
Recommend Dealer
Yes
Feb 06, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 05, 2024

In my view, the majority of individuals aim for a 5/5 star rating. Yet, Colin Simmons surpassed this goal. His exceptional service not only ensured speed and efficiency but also demonstrated an ability t More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Family Hyundai responded

Matthew, Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

...
34
...