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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,621 Reviews
Call Service Center (708) 444-7100

5,621 Reviews of Family Hyundai - Service Center

Sort by
November 23, 2021

I have always been service with politics and understanding.i don't like the idea washing my car when it's just been wash. Ask me first. Other than that the service is great!!!. More

by RACN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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November 23, 2021

I had an appointment that I made a few months ago. Due to the shortage in staff everywhere, I was prepared to wait. Therefore, my service appointment went very well. Having a television to watch, snacks More

by angela67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2021 -

Family Hyundai responded

Angela, Thank you for the kind words for Colin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 23, 2021

horrible service, were rude & took forever to get in contact with. Wasn’t given a rental when it was there fault More

by XOEMILYYY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristi Feinberg
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 23, 2021

Great service, friendly staff, makes you feel you happiness is their goal. Very informative when I have had questions. More

by skygram2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Nov 24, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 20, 2021

Brian took my usual service advisor place, he treated me as well as Tom my usual advisor would. He made sure everything I wanted was done and work was done in less time as expected. More

by BOBBEE160
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 21, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2021

Thank God I had my wife follow me to dealership. If I opted to “wait”, I would have been sitting in the lobby for over 3 hours for an oil change and I had an appointment. My local auto shop back home wo More

by dadme1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2021 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your time expectations. If you would like to discuss this with one of our managers, please reach out to us. We thank you again for choosing Family Hyundai and look forward to having you as one of our valued customers for many more years to come!

November 20, 2021

The service took a little longer, but the employees were great and very polite. I always go back for service and the 4 cars I have bought there. More

by MALEW46
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Nov 21, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 19, 2021

Colin Simmons did an outstanding job conveying my instructions for service. As always, it was a great experience working with him...5 stars+ More

by rmach111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Colin delivered such a great experience!

November 19, 2021

took less time then what i thought it would, so i was very pleased about that More

by SZAMORA123158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Nov 21, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 18, 2021

Excellent service Mike is great always friendly keeps me informed car always cleaned and done on time. More

by DEBP8929
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Family Hyundai responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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