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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,621 Reviews

5,621 Reviews of Family Hyundai - Service Center

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December 05, 2021

No appointments until end of January. That's unacceptable. Had to leave car all day More

by pookoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Family Hyundai responded

Thank you for your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. If you would be willing to discuss this in more detail, please reach out to us directly. Thank you for your time!

December 04, 2021

I always have a great experience. The team is professional and polite. They always text or call with an update on my car. More

by ANNETTEYBARBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 05, 2021 -

Family Hyundai responded

Annette, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 04, 2021

Excellent very helpful n professional ❤️ I really appreciated the awesome job Mayweather provided in a timely manner. I was in n out with no Hassle 😎 More

by robertsshanetta631
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather
Dec 05, 2021 -

Family Hyundai responded

Robert, We are very happy to hear Mayweather provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2021

Tom was very good to deal with. He delivered on his promises. Kept me updated on progress More

by GIL.VANHAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 05, 2021 -

Family Hyundai responded

Gil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 04, 2021

Excellent encounter with Colin my service representative. He is always so very professional and keeps me informed of the status of work in progress. .Always Impressed with the cleanliness of the waiting area More

by chisum5549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

Family Hyundai responded

Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 03, 2021

You had car for two months, and when I finally got it back, you hadn’t even washed it. I know they do that there, come on! I wasn’t offered a rental which I needed, I wasn’t offered discounted services o More

by juliannestrack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Family Hyundai responded

Thank you for providing this feedback, Julianne, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 03, 2021

Tom Salin is a fantastic company representative. He is courteous, prompt, and considerate. His knowledge of Hyundai products is solid. More

by joe.mazurek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 03, 2021 -

Family Hyundai responded

Thank you, Joe, we appreciate your business and our team looks forward to serving you again soon!

December 03, 2021

Tom Salin is the man. Always professional, friendly knows his business as well as all Hyundai products that I questioned him on. Thanks Tom for job very well done. More

by jimmar1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Pellizzeri, Tom Salin
Dec 03, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Tom and our team, and we look forward to working with you again!

December 03, 2021

I am very grateful to have Tom Salin as my advisor. Tom is very knowledgeable and friendly. I appreciate his guidance with my service needs. More

by scz
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 03, 2021 -

Family Hyundai responded

It's great to hear that Tom provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 01, 2021

Dropped my car off early and it was done in less that 2 hours. Always friendly. More

by jessieleyva50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Family Hyundai responded

Jessie, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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