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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,621 Reviews

5,621 Reviews of Family Hyundai - Service Center

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December 10, 2021

Not good when I got I found out that my car couldn’t be serviced More

by LISARENEE1936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 10, 2021

The service and technicians are outstanding. They communicated with me frequently. However, the price for the repair was very expensive. To replace the battery was over $300. More

by MAM125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Family Hyundai responded

We're sorry to hear that you weren't satisfied with your recent experience at our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 10, 2021

great buying experience along with fantastic service when needed and treats customer with higets esteem and regard. More

by robertbasso37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bryan schultz
Dec 10, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Robert. We're glad to hear we delivered such a great experience!

December 09, 2021

The service is excellent, and the customer service is top notch. I brought my car in without an appointment, and it was finished by the early afternoon. More

by patterson.sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 09, 2021 -

Family Hyundai responded

Thank you, Sara, we appreciate your business and our team looks forward to serving you again soon!

December 09, 2021

I had a nice experience with Matt Casey. He answered all of my questions in a polite and professional way. My only complaint was that when trying to book my service appointment it was a 5-week wait for my 7 More

by mabobich10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Dec 09, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Matt and our team, and we look forward to working with you again.

December 08, 2021

Everyone goes out of there way to help u even though there very busy . A pleasant experience thanku More

by grannyb0978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 08, 2021

Great experience the staff is friendly and knowledgeable. Everyone did a great job making the experience as pleasurable as possible. More

by Palisade owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Dec 08, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 08, 2021

I love the people at Family everyone is so nice and helpful. I have bought 4 cars in the last 12 years from Kristi. I can tell you my next car will also come from Family Hyundai. More

by KKENNY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 08, 2021

it was very comfortable waiting for the car to be finished and it was clean and the service was fast! More

by DOLLYPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Dec 08, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 05, 2021

In spite of a major back-up because of a Strike elsewhere, they still provide great service! More

by Joey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

Family Hyundai responded

Joey, Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

Dec 05, 2021 -

Joey responded

Continue to treat your Service customers as FAMILY at Family Hyundai

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