Family Hyundai - Service Center

Service department was phenomenal, and communication is always on point! I drive far to get to Family Hyundai, and pass a couple of other dealerships, but it's the service that keeps me coming! Yes I am a always on point! I drive far to get to Family Hyundai, and pass a couple of other dealerships, but it's the service that keeps me coming! Yes I am a happy customer. More

Everyone very polite, helpful, and professional. Service was quick, informative, and I always have good experiences at Family Hyundai. was quick, informative, and I always have good experiences at Family Hyundai. More

Everything went well with purchase and service in the beginning. The problem I'm encountering constantly is getting ahold of people by phone. Internal transferring of phone calls has always been frustrat beginning. The problem I'm encountering constantly is getting ahold of people by phone. Internal transferring of phone calls has always been frustratingly long before someone decides to pick up. This hasn't appeared to be isolated. It always occurs. More

Service assistant Matt was very courteous.And promised Service assistant Matt was very courteous. And promised to call when my vehicle was repaired. Service assistant Matt was very courteous. And promised to call when my vehicle was repaired. More

Great place to do business with. Friendly, sincere and easy to work with. When you need repairs they are quick to service the vehicle. easy to work with. When you need repairs they are quick to service the vehicle. More

I have been customer for 10 year. The service have always been great. Very satisfied been great. Very satisfied More

Always polite, quick and very friendly service. A great group of guys. Love my Hyundai! group of guys. Love my Hyundai! More

Colin in service, while at the dealership, and the other service representatives I spoke to on the phone, were all very knowledgeable and helpful. Colin explained the process I needed to follow in reference service representatives I spoke to on the phone, were all very knowledgeable and helpful. Colin explained the process I needed to follow in reference to my warranty issue and the timeline. I'm not a 'car' person and he explained everything in laymen's terms and I feel I walked away fully understanding the issues and what to expect and what was expected from me. I sincerely appreciate that! More

Getting car into shop was a little difficult due to high volume. Once car in shop work appears good and everything on time volume. Once car in shop work appears good and everything on time More

I've done business with Family Hyundai on 2 occasions. The first time, they were unable to identify the problem and refused to give my concern any further time/effort. The problem was corrected at another The first time, they were unable to identify the problem and refused to give my concern any further time/effort. The problem was corrected at another Hyundai dealership. The second time I took my vehicle there, someone removed the money that I forgot to take out. I should not have left it but management was very nonchalant about it. After being transferred 3 times and a "dropped" call, I finally did speak to someone who I gave notice of my failure to remove money from the vehicle. I got a return call, letting me know that there was nothing in the car. I accepted what I was told. I guess because it involved cash, I was not surprised but I was hopeful. I will say that they made a special effort to accommodate my need for service. Instead of a February appointment, I was "worked in" in 2 days. The service was good. No need to name names. Of the 5 people that I spoke with, only one took the time to even listen to the reason for my call before transferring me or simply leaving me hanging, waiting until my call went back to the operator and I had to start all over again. . More