Family Hyundai - Service Center

It was an easy process. Dropped off my car the night before. They worked on it right away and I had my car back before I had to head into work. before. They worked on it right away and I had my car back before I had to head into work. More

Colin is amazing! Only person I trust to work on my vehicle. If you want top customer service he's the guy to see and Family Hyundai is the only place to go! vehicle. If you want top customer service he's the guy to see and Family Hyundai is the only place to go! More

The Service advisors are always friendly and very helpful , they explain required services perfectly. Thanks! , they explain required services perfectly. Thanks! More

Had a great service advisor Matt Casey, helped me out even when I didn’t have an appointment. Vehicle was worked on promptly and turn around time was only a couple of days. even when I didn’t have an appointment. Vehicle was worked on promptly and turn around time was only a couple of days. More

They are great as t néded my car fixed and they excellent progress to get it fixed. progress to get it fixed. More

Faster than I was told. I'm very satisfied with my service. Very pleasant employees. See you next time! service. Very pleasant employees. See you next time! More

I didn't give the service department a high rating because I've only dealt with them twice. The 1st time I was accused of coming in without an appointment when it was the Setvice Manager who actually because I've only dealt with them twice. The 1st time I was accused of coming in without an appointment when it was the Setvice Manager who actually told me to bring the car in at that time. As it turned out, one of the parts they had for me had to be reordered and I had to come back again. Then, several days later I called to see if the part was in. I spent more than an hour being bounced between parts, service and sales. It was especially aggravating that nobody picked up in the service department TWICE, prompting me to hang ip and call back. All this for a lousy set of rear mud guards! Finally, parts told me they had the proper guards (which lead me to believe they had them from the get-go). Not until Sonata (sales) got involved was this taken care of. Then, when I brought the car in for the rear guards, I waited quite a long time even though there were very few in the waiting room. I realize long waits can happen, but for such a seemingly small job I was never kept informed. Additionally, it's a nice touch that after cars are serviced, they are run through a car wash. However, It might be a good idea to dry the car as well. Each time my car came dripping back to me. I trust that the service department at Family Hyundai is much better than I've experienced so far. Keep I mind that I didn't initiate what turned out to be this complaint. I am only responding to your request for feedback. Sincerely, Joel Lazar More

Service was extremely great, and timely. Everyone was courteous and helpful. They exceeded all my expectations! courteous and helpful. They exceeded all my expectations! More

The service person was very helpful and service was quick and on time very helpful and on time very helpful More

Excellent service as usual. Inspected my vehicle and gave me prompt notice of issues that required immediate attention. Notified me as soon as my vehicle was done. Quick and professional. me prompt notice of issues that required immediate attention. Notified me as soon as my vehicle was done. Quick and professional. More