Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,587 Reviews

5,587 Reviews of Family Hyundai - Service Center

Sort by
February 23, 2024

I got my car back when promised. I was given a loaner to drive while they have my car. The car looked amazing when I picked it up More

by kjamraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 22, 2024

Slow turn around due to various issues. Early on lack of communication. Otherwise fine Finished repairs faster than previously communicated. More

by jcease2
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 22, 2024 -

Family Hyundai responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew.

February 22, 2024

Still dealing with a check engine light and front brake pads that are now squeaking. After all of my brakes were checked less than a month ago. Takes 2 months to get an appointment for the same issues I've More

by knewsome1
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 21, 2024

The salesman was not pushy. He let me make the choice and decision regarding my trade up. More

by SMITHROLISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Family Hyundai responded

Rolisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 21, 2024

The week time is typically not too bad, however, this time was a little bit longer than anticipated. While it’s being serviced, I just go on the waiting area and Work until they are done. More

by pwidule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Family Hyundai responded

We are very happy that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 19, 2024

Busy place. They didn't tell me where they parked my car after the service. I had to walk back and forth to find it by the front entrance. More

by CHOCOTICA
Recommend Dealer
Yes
Employees Worked With
You have that answer
Feb 19, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 19, 2024

After working with Chris ,Family will remain my dealer of choice. He sold me three cars in three years. Great guy to do business with. More

by dirtdigger98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
Feb 19, 2024 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Chris and Maverick and don't hesitate to let us know if we can be of further assistance.

February 17, 2024

Service was completed within the promised time. Wait area was good. Could have some used some explanation about repairs and car wash. More

by CURLYKAB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2024 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 16, 2024

Is good personnel was very helpful in assisting and I get the car back on time More

by ramontupas
Recommend Dealer
Yes
Feb 18, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 16, 2024

Fast service My car was taken in at the scheduled appointed time Work completed within 1 hr More

by rn495so
Recommend Dealer
Yes
Employees Worked With
Ken
Feb 18, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

...
30
...