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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,618 Reviews

5,618 Reviews of Family Hyundai - Service Center

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February 06, 2022

So far no good comments at this time,they didn't have a loaner car for me when I really needed one.So far I'm out $700 + dollars for renting a car for seven days.That was not handle right from the beginnin More

by Gemini
Recommend Dealer
No
Employees Worked With
Tom Salin
Feb 23, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information and someone from management will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

February 04, 2022

They have extremely poor communication and after getting my car back after they had it for a month I had to get it towed back to them because they didn't thoroughly examine my car and there were still issue More

by Dneubs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 21, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention; we hope to connect with you soon to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and will do our best to turn this situation around for you.

February 04, 2022

Very upset with this visit because things that should’ve been done were not complete!! More

by nmmbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal duran
Feb 21, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 04, 2022

We received fast, reliable, courteous service and will continue to have our vehicle serviced at Family Hyundai More

by Stuart Deske
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Family Hyundai responded

Thank you for your business and this review, Stuart. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2022

Staff was polite, helpful and I was in and out within an hour! I would definitely recommend! More

by Suekeefe6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 03, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 03, 2022

Matt from Family Hyundai has done a tremendous job making sure that I was satisfied More

by Clarence.brinson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Casey
Feb 03, 2022 -

Family Hyundai responded

Thank you so much, Clarence, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 03, 2022

Have used Family Hyundai service department for the last 16 or so years and have never had any problems. More

by W_SWIATEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 03, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! Tom and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 02, 2022

With today’s modern technology I find it hard to believe they couldn’t get the phone numbers right and they kept calling the wrong phone number. That is so annoying when you repeatedly give them the right p More

by PAUL.MCDONOUGH99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Paul. We work hard to make sure our guests have an exceptional experience, and it is disappointing to hear that we fell short in this case. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

February 02, 2022

The service department is always efficient with getting the my 3 vehicles serviced properly and quickly. More

by COLLEEN1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Family Hyundai responded

Thank you, Colleen. It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 02, 2022

I had my car towed to the dealership on Saturday because it wouldn’t start, had to keep calling to get updates on what was wrong, finally got an update on Tuesday letting me know that I needed a starter whi More

by dugzgirl98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 19, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing your contact information and someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

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