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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,618 Reviews

5,618 Reviews of Family Hyundai - Service Center

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February 10, 2022

Very professional and friendly service.One of the best Very professional and friendly service. One of the best dealerships in Orland park. 5 stars. Recommended. More

by AMHHASSAN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 11, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 09, 2022

It is always a pleasure to deal with Family Hyundai. Great service department especially Tom Salin. More

by GIL.VANHAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 09, 2022 -

Family Hyundai responded

Gil, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 09, 2022

Nice and clean ,had my car serviced . Very satisfied with the service guy Mike all around good place great service 👍 More

by trinidad.rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Family Hyundai responded

Trinidad, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 09, 2022

Pleasant and helpful staff . Time wait was acceptable. Wait area clean but miss the pastries and coffee. More

by KVIOLLT
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 10, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 08, 2022

Dealership was friendly and service was quick and I found out that I have warranty and didn't pay for a thing More

by SJBROWN6867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 09, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 08, 2022

Brought cat in for an oil change. Wait time was very long. My car was not washed. Price was expensive. Wasn't the same experience and service that I'm accustomed to with visiting Family Hyundai. More

by pjcarey00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Feb 25, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 08, 2022

I been going to family Hyundai for over 2.0 years great customer service never a long wait tell you if they see any problems with your car will give you a loaner if you car going to take a few days to get More

by SHELIAECHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Edwards, Tom Salin
Feb 09, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 08, 2022

Took me right in and said the wait would be 1 hour and 15 min. Only 4 min off. Very friendly and professional More

by dz1900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Feb 09, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

February 08, 2022

They did a good job on my car. But they didn't wash it. Maybe it was too cold. More

by 73PALMS
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 09, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2022

I love this Family. Family hyaindai has a great service dept from start to finish. Car porter is your first contact , my guy has been there for over 12 years ,always happily greeting, gets the cars ready More

by Santefe2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 07, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us this fabulous five-star review! We look forward to sharing your fantastic feedback with our crew. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai over the years. We look forward to having you as one of our valued customers for years to come.

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