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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,616 Reviews

5,616 Reviews of Family Hyundai - Service Center

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February 16, 2022

The service department is not very helpful when it comes to scheduling an oil change appointment. More

by lisaroo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 16, 2022

Friendly Crew just hopeing they know what they are doing, keep up the good work More

by mieczyslaw.rzadkosz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 16, 2022

Pleasant staff. Clean facility. Good waiting area. Could make wait times shorter Iwas there for 2 hours. More

by g50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Family Hyundai responded

Thank you this feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 16, 2022

Bought 3 Hyundai's so far. I find consistent great customer service at Family wether sales or service. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Feb 17, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your repeat business and look forward to your next visit.

February 16, 2022

great service great people to do business fast service clean facilities great prices wide selection of cars More

by smileydevil2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 16, 2022

Always Prompt and professional anytime I bring my car in for service. The service writers are always very helpful More

by Cherz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 17, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Thank you again!

February 15, 2022

My Elantra has over 300,000 miles and I always bring it to Family Hyundai for its regular scheduled maintance. The service department especially Tom and Colin are great and always helpful. More

by MUGUAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 15, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 15, 2022

I have a 2022 Genesis GV70. Crystal in the service department was very RUDE and her customer service is VERY POOR. Her behavior was totally unwarranted and unacceptable. She cla More

by PROSPERNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Crystal
Mar 04, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 15, 2022

I had scheduled an Recall appointment over two months in advance. When I arrived, was not on the schedule though Matt made it work. Really helpful, accommodating and easy to work with. More

by jriveraiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service department
Feb 16, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 14, 2022

Good service. Staff is very easy going and work on my car efficiently and quickly. More

by LSHERMAN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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