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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,616 Reviews

5,616 Reviews of Family Hyundai - Service Center

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February 24, 2022

We made an appointment for an oil and service right after Thanksgiving. We were told the earliest Family Hyundai could get us in was Feb. 22. Right at 3 months. The service writer was good and the techn More

by KKUH100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Schultz
Mar 13, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 23, 2022

Good and timely service, service advisor was helpful, Recommended only whatever needed service , Delivery of vehicle after service was on time. More

by thampi200220021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Family Hyundai responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 23, 2022

Service guy Tom was awesome! !! Service was up front, and expedient. Outside service overall, Great!!! More

by Derrick5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 23, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2022

The service crew started working on my vehicle as soon as I arrived . The service bay was neat and clean and had a large crew of well trained technicians. The work scheduled took the estimated time I was tol More

by Ghostrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 22, 2022

Service and sales departments are very knowledgeable and friendly. Highly recommend this dealership to all. More

by KGT Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 22, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

February 22, 2022

Great and fast service as always! I will always buy my vehicles from Family Hyundai. Thank you! More

by SCHOLAR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 22, 2022

My car had a recall. I scheduled an appointment. They took me promptly. I waited for my car to be serviced and was on my way. This was a recall at N/C. I have no way to j More

by IDISILVESTRO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Name on my receipt says Matthew Casey 1355.
Feb 23, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 20, 2022

Thanks for you service satisfy ! Great! Also will see soon for the service again have nice dsy More

by IGOMEZ4548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 20, 2022

Colin was extremely helpful and professional and the wait time was not long at all. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Lisa, for choosing Family Hyundai!

February 20, 2022

Michael was professional and extremely nice and helpful with getting my auto serviced very quickly. Very pleasant experience. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic
Feb 20, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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