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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,587 Reviews
Call Service Center (708) 444-7100

5,587 Reviews of Family Hyundai - Service Center

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February 26, 2024

Staff was courteous and informative. The place was clean welcoming. Service was fast and well done. More

by Gabbyterra
Recommend Dealer
Yes
Employees Worked With
Colin
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Feb 26, 2024 -

Family Hyundai responded

Gabby, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 25, 2024

Thorough, knowledgeable, friendly, and fast! I feel confident bringing my vehicle in each time knowing service will be top notch and all my questions/concerns will be addressed! More

by MARYPATZIRNGIBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
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Feb 25, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2024

I was in and out with my new car under three hours. The car was what I was looking for, and the price was great. More

by OTISDUNSON
Recommend Dealer
Yes
Employees Worked With
Mayweather
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Feb 26, 2024 -

Family Hyundai responded

Otis, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 24, 2024

Service was great as always, Mike and the service center is top notch, thank you again and we will be back soon. More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 24, 2024

Poor customer service I feel that I owe them and they don't show any appreciation or care More

by khalilinshasi
Recommend Dealer
No
Employees Worked With
Colin
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Feb 28, 2024 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 24, 2024

In my short experience with this dealer, ive been very pleased. The staff has been great and attentive. More

by CAROL.MOLNAR97
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t recall meeting anyone else.
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Feb 24, 2024 -

Family Hyundai responded

Thank you, Carol, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2024

Will never return dealership need sensitivity and diversity training To ensure customer satisfaction. Honor warranties. More

by TPARKE2018
Recommend Dealer
No
Employees Worked With
Director of service department and Schultz
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Feb 26, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 23, 2024

The sound keeps going out in my vehicle and Mike has figured out how to fix it quickly. He's always helpful and very reassuring. More

by tbryant01
Recommend Dealer
Yes
Employees Worked With
Mike Major
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Feb 24, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

February 23, 2024

The audio has gone out several times since I'm purchased my new 2022 Tucson. Mike has helped me each time by being so nice, kind, informative and just an all around amazing guy. His level of customer servic More

by tbryant01
Recommend Dealer
Yes
Employees Worked With
Mike Majors
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Feb 24, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 23, 2024

Friendly, no issues. Did have to tell the service guy that they forgot to vacuum the front of my car but that was just an oversight and was rectified when I brought to hi More

by JAMIT5460
Recommend Dealer
Yes
Report | Print
Feb 24, 2024 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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