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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,616 Reviews
Call Service Center (708) 444-7100

5,616 Reviews of Family Hyundai - Service Center

Sort by
February 28, 2022

Service department was efficient and professional. Treated with courtesy and Tom determined the best coupon to use for services. More

by LEFTY460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Mar 01, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 27, 2022

Very bad service long wait and very rude person his name is Tom saline went to pick up my car after some work was done and he had me wait for at least 30 minutes had was attending poeple when he knew I was More

by anthonyacevedo66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Tom Salin
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Feb 26, 2022 -

anthonyacevedo66 responded

Very poor service long wait especially one person Tom salin

Feb 26, 2022 -

anthonyacevedo66 responded

He had me waiting for 30 minutes just to pick up my car waiting on other people and just left me there waiting

February 27, 2022

Great service everyone so nice. l am always happy here.Never a long wait.Car always washed. More

by Cookie
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Feb 28, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

February 27, 2022

Had a good experience when we came in for our oil change service the other day service department was very helpful More

by MIZTURED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michal Majchrowic
Report | Print
Feb 28, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 27, 2022

Always good and friendly service. I am very happy with Family Hyundai. I reccomend them highly. More

by casarezii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Feb 28, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 27, 2022

Muy buen servicio gracias por todo se los agradezco su allude y su buen trato More

by GABRIELBECERRA935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Feb 28, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 27, 2022

I am unhappy having to wait 3 hrs to have my regular service done AND I had an appointment (which I waited for for 8 weeks). Also NO car wash afterwards. More

by pennyhfisher
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Casey
Report | Print
Mar 16, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 27, 2022

Everyone is so helpful and friendly, I am truly happy with everything! Would definitely be a return customer. More

by AMELIAALLEN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Feb 28, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 26, 2022

I've been trying to get an oil change for months. The Hyundai app disables the oil change option. Trying to schedule an appointment was horrible. I have a lease and don't ever want another Hyundai More

by jaibgee
Recommend Dealer
No
Employees Worked With
I don't know
Report | Print
Mar 16, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 26, 2022

Great Service always . Always keep me informed and always finishes in a timely manner very satisfied More

by ROSEBRANDON192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Feb 28, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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