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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,615 Reviews

5,615 Reviews of Family Hyundai - Service Center

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March 07, 2022

Excellent communications each step of way. Matthew was very helpful as Service Advisor. Car is running great. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Mar 07, 2022 -

Family Hyundai responded

Tom, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again!

March 07, 2022

Service at Family Hyundai is always great. Everyone professional. My experience has always been positive. More

by Gratitude4240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 07, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

March 07, 2022

Great job on this service, my car feels like new, well almost at 130000 miles my car feel great.thank you for the Awesome service😁 More

by Jose E aguirre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Family Hyundai responded

Jose, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2022

My engine went out on my vehicle at just over 100,000 miles. When I spoke with the service manager about it he said “it’s just like cancer. You don’t know when your car will die”. I lost my 14 year old n More

by Kellishoup0311
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Family Hyundai responded

Kelli, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 07, 2022

The wait was longer than expected since I had a reservation but staff was nice. More

by AMELTON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 08, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2022

The service personnel are always very friendly and professional. Tom Salin explained exactly what would be performed for my Sonata's 15,000 mile appointment The car was ready to be picked-up three hou More

by EDWARDSCULLY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 08, 2022 -

Family Hyundai responded

Edward, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and our service met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 06, 2022

Great and attentive service. Made sure to address all of our concerns about our car. More

by pmcarter28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 06, 2022

The staff are knowledgeable, friendly and fair. They do excellent work and I recommend them highly. More

by Caroloneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 07, 2022 -

Family Hyundai responded

Thank you for the kind words, Carol, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 06, 2022

Family Hyundai has excellent customer service. I’ve been going back to get oil changes since I’ve owed my car and they always greet you immediately and ask if you need a ride home or want to wait More

by Moisherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure but she was in the service department. She gave me a ride in the new Santa Cruz.
Mar 07, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 06, 2022

I always appreciate the friendliness of the staff, and their willingness to answer questions about service options. More

by mjoyce174111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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