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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,614 Reviews
Call Service Center (708) 444-7100

5,614 Reviews of Family Hyundai - Service Center

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March 22, 2022

Had to take a vehicle to a different dealership to get the repairs done correctly More

by 412njoy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew casey
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Apr 08, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 22, 2022

Did a great job getting my car back in shape. Hopefully I will be able to get 150,000 miles from it. More

by roriamzwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Mar 23, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2022

Fast, polite, and honest. Would recommend to friends and family. Current wait list for getting your vehicle serviced is 30 days, so be sure to schedule appointment well ahead More

by Ferlaylajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Mar 23, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 21, 2022

Always speedy and excellent service. Purchased my 2006 car from you and inspection was impeccable More

by isew98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

March 21, 2022

They are extremely kind and thoughtful. Also, they are thorough and willing to explain things patiently despite their busy schedules. I always leave pleased with their work. More

by moore.crystal400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavien Johnson
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Mar 22, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Crystal, and we look forward to working with you again.

March 21, 2022

This is a friendly and reliable dealership. The employees work here for many years and they indeed become like Family More

by Caroloneil
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Is there a Brian?
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Mar 22, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out, Carol. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

March 20, 2022

1st regular maintenance service on our Hyundai Accent and it was excellent. Team was courteous, friendly, and fast. More

by Tomz
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Mar 20, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 20, 2022

Sales person Kristy F. is great . After waiting over 3 months for an appointment to look at a broken door handle and being told to wait til part comes in is just absolute More

by bars1991
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 20, 2022

Great work from the service department. I needed 4 new tires and job was completed in a timely manner. Tom & Bryan assisted me with selecting the proper replacements. More

by TMCHUGH426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan , Tom Salin
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Mar 20, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 20, 2022

I was impressed by how fast I was waited on and such good customer service. I would really recommend this dealership More

by irajordan268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
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Mar 20, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

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