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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,613 Reviews
Call Service Center (708) 444-7100

5,613 Reviews of Family Hyundai - Service Center

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March 23, 2022

Matt Casey is a quality service writer. Informed him about an upcoming trip. He informed me that the tires do not have to be replaced at this time, but before next winter. More

by pheed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
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Mar 23, 2022 -

Family Hyundai responded

We appreciate your business, Matt, and our team looks forward to serving you again soon!

March 23, 2022

Crystal was so awesome she was helpful and kind and attentive. Made me feel extremely comfortable during my visit. More

by DURANCRYSTAL03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
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Mar 23, 2022 -

Family Hyundai responded

It's great to hear that Crystal and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

March 23, 2022

I love this dealership I will never trust my car to anyone else! They are honest and fair! More

by Erin Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Mar 23, 2022 -

Family Hyundai responded

Erin, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 23, 2022

Thank you so much for wonderful, great, fantastic service. I appreciate it very, very much. More

by kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Family Hyundai responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come.

March 23, 2022

My 1st time to this dealership. I was really impressed with the service and the staff. More

by reggiefrazier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
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Mar 24, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us a great review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 23, 2022

It’s always a pleasure to have my car service everyone is so nice and the service is great More

by ANNETTEYBARBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Family Hyundai responded

Annette, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 23, 2022

Tom is always great! He stays on top of progress & communicates well! Couldn’t ask for more! More

by adrhazel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Mar 24, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom has met your expectations. Thank you again for choosing Family Hyundai; we look forward to having you as one of our valued customers for many more years to come!

March 22, 2022

Getting in the door was slow moving however after that it was not a long wait time. More

by Queen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 22, 2022

Had to take a vehicle to a different dealership to get the repairs done correctly More

by 412njoy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew casey
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Apr 08, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 22, 2022

Excellent job and great staff. Glad I come here. Thanks Family Hyundai for your service. More

by free2choosegood
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Mar 23, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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