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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,613 Reviews

5,613 Reviews of Family Hyundai - Service Center

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March 25, 2022

Knowledgeable staff, fast service, clean waiting room, and shuttle service . I am very happy with the service I receive every time I go there. Thank you More

by BONNYFORTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 26, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

March 24, 2022

Family Hyundai is a very good dealership they do a very good job I would highly recommend them to anyone looking to find a dealership to have their car repair More

by ALFREDWOODSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 24, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us a five-star rating, Alfred. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 24, 2022

Service excellent but took 8 weeks too get appointment. Told oil change at 10,000 More

by kjkrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
March 24, 2022

It took 2 months for me to get a recall appointment which is ridiculous! Why? Because they couldn't charge me! Left multiple messages regarding appointment service and questions I had...never a call ba More

by jgerhard23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I had
Apr 10, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 24, 2022

The staff is respectful, honest and nice. The services are profecional and done as quickly as is possible. More

by RGDOMINGUEZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Mar 24, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai! We appreciate you taking the time to leave us a great rating.

March 24, 2022

Everytime visit the dealership, I am quickly taken care of and given a number to contact for updates. The carwash is a bonus! More

by ronjones2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 24, 2022 -

Family Hyundai responded

Thank you for your business, Ron. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 24, 2022

My service manager Tom has always been fair with my ned for my vehicle. I just made 251,000 mileson my vehicle. Due to the pandemic and family issues I have been unable to service my vehicle. We previously More

by tonyblack1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 25, 2022 -

Family Hyundai responded

Thank you for your very kind review, Ralph. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and our team here at Family Hyundai.

March 24, 2022

Speedy and perfessional at drop off Car was clean when it was picked up . Nice job done by service center More

by paytonsplace
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 24, 2022

Took 8 weeks I to get an appointment. Entirely too long. Was told by salesman that oil change was every 10,000 miles. Obviously I found out this is not so. Please don’t let people driving More

by kjkrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wasn’t introduced
Mar 25, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're sorry to hear you weren't fully satisfied with your experience and apologize for any inconvenience. We hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

March 23, 2022

Excellent job. Extremely detailed professionals who took the time to explain concerns and identify areas corrected. More

by DMACST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Mar 23, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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