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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews
Call Service Center (708) 444-7100

5,611 Reviews of Family Hyundai - Service Center

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April 06, 2022

I was disappointed tht Matt had left for the day and apparently didn't let anyone know abt my car. I sat there from 3:30 til almost 6pm and found out my car had been done and nobody let me kno. I had to More

by sherry.stengel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't work with any of these people.
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April 06, 2022

Well the whole experience was really rough. Our sales guy Mike Major was really rude. They had my car for 74 days. Never called to update me on what was going on with my car. I had to keep ca More

by CMO4RLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2022 -

Family Hyundai responded

Thank you for your feedback. We're sorry to hear about your experience and would love to get to the bottom of it with you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 06, 2022

Service was good pick up I was right on time all around good we'll take my car there again More

by CPDMISTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Apr 07, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 06, 2022

Tom and Michael in service were very helpful in getting my vehicle serviced. They are great to deal with More

by tombaldwin13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 07, 2022 -

Family Hyundai responded

Tom, Thank you so much for your excellent review! We are so glad that Tom and Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 05, 2022

Fast quality service. Knowledgeable, polite staff. Makes getting service easy. Excellent shuttle service. Thanks a lot More

by djasutis1957
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 05, 2022

I took my car in for my first oil change. It took over 3 hours to complete. That is too long. I feel they need a specific crew to only work on oil changes or make less appointments to shorten More

by merbs0456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 05, 2022

It is a good family oriented relationship. I would recommend them to others.The service is good but little slow. More

by ALITA.RICH56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Family Hyundai responded

Rich, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 05, 2022

Always pleased with the service I receive at Family Hyundai. Tom Salen is a real pro. More

by ZUBERSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Apr 05, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 04, 2022

Fast, friendly service with a comfortable, clean waiting area. Employees are professional with quality workmanship. More

by MARIAHASMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt from Service Dept, Tom Salin
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Apr 04, 2022 -

Family Hyundai responded

Maria, Thank you for your business and this review. We're happy to hear Matt, Tom, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 04, 2022

I other than the credit card machine not working, it was a very smooth visit More

by kvalentino20110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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