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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews
Call Service Center (708) 444-7100

5,611 Reviews of Family Hyundai - Service Center

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April 07, 2022

Great teamwork, service department teady and able to help customers. Team explained procedures, were considerate and very helpful.. Good work Hyundai! More

by Patrica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, dont remember, I apoligize
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Apr 08, 2022 -

Family Hyundai responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

April 07, 2022

I always receive great customer service. at this location. Thank you for helping fit me in. More

by T_SYTSMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Apr 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 07, 2022

This is my 2nd vehicle of purchase at this Dealership. Very professional Personnel. Always satisfied. More

by DESIGNERCHICKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Apr 08, 2022 -

Family Hyundai responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Apr 08, 2022 -

DESIGNERCHICKIE responded

Id never go anywhere else

April 07, 2022

Major discrepancies surrounding my Genesis Concierge & Valet Service. I had to bring in and wait hours More

by Alllevelfitness_tab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Duran , PJ Smith
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Apr 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you'd like to share some more detail. We appreciate your business and hope to see you again!

April 07, 2022

I had my car towed there after an accident on the highway. They never looked at it forb3 weeks. I had it towed to a body shop and it was repaired in less than a week More

by Redshell14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Report | Print
Apr 24, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 07, 2022

Always got good service and quality work and hope to purchase a cari in the future More

by blacksheep214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 07, 2022

Always friendly and caring. Always willing to listen and answer questions. Very professional and courteous More

by GOODLEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 07, 2022

Good service. Everyone was very helpful and friendly. I would come back and recommend this place. More

by t.toyman5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Apr 08, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 06, 2022

Customer service was Great even without having a schedule appointment with you guys....Thanks Family Hyundai More

by TONDALAYGRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer
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Apr 07, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 06, 2022

I stopped last minute (4pm) to get an oil change that was an oversight and due. I was skeptical it was even capable for same day , I decided to leave and would be done following day , but upon my surprise More

by mrjbedolla0622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Report | Print
Apr 07, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Crystal and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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