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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,587 Reviews
Call Service Center (708) 444-7100

5,587 Reviews of Family Hyundai - Service Center

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March 14, 2024

Great people to work with. Thanks The quality of work is excellent. Car was clean when returned. More

by JEROMEYOUNGWIRTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Family Hyundai responded

Jeromy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

March 13, 2024

Tried to get over on me about interest added on to my loan, very misleading. Other than that I was sold a really nice truck. More

by ANTOINETTESHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Ghouleh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2024 -

Family Hyundai responded

We're sorry to hear about your experience, Antionette, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 12, 2024

They were very friendly and courteous. The service was excellent. They even took us to a restaurant and picked us up to return to the dealership. More

by RHTOOTS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the management
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Mar 12, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 11, 2024

Staff was courtesy, kept me informed, clean facility I was disappointed that they couldn't find the source of the static in one of my speakers More

by chicowatkins
Recommend Dealer
Yes
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Mar 11, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 11, 2024

really appreciate the way Brian worked with me the service was great and the cost was reasonable More

by GOG1007587
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Mar 11, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Brian had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 10, 2024

Everyone was helpful and willing to answer any questions I had. I was kept informed about the timing and the problem More

by neanette
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2024

He was very knowledgeable and nice. Explained all the working me of my car so that I can understand. Thank u so much More

by JENNY_GIRL74
Recommend Dealer
Yes
Employees Worked With
Ken
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Mar 10, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2024

I had my appointment for over 2 weeks and it took over 2 hours to get my oil maintenance taken care of. When I was asked to enter the department, the serviceman walked ahead of me and I could not locate him More

by BUDHAREZLAK
Purchase Time
Recommend Dealer
No
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Mar 13, 2024 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 09, 2024

Brought it my car with an engine problem. Few days later my car has had so many issues that I cant begin to describe. More

by BMPALUKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Osabuohien
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 09, 2024

Purchased a used Genesis from them. Seamless transaction! Highly recommend for your next car purchase. More

by CHICAGOWILL67
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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