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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,612 Reviews
Call Service Center (708) 444-7100

5,612 Reviews of Family Hyundai - Service Center

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May 13, 2022

Eric in service was an ABSOLUTE nightmare. He spoke to me in such a way that no adult man should ever speak to a woman, and degraded me rather than explaining the issue. They claimed that the More

by AMANDAMEAD9491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
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May 17, 2022 -

Family Hyundai responded

Thank you for your review, Amanda. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 13, 2022

Very happy with everyone I worked with The mechanics that have worked on my car have been great The service writers do a great job and follow up with answers to any of my questions More

by keithjarchow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you, Keith! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 13, 2022

Awesome as normal. Excellent job!! Quick service on a oil change and tire rotation and inspection!! More

by Jstanton83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 13, 2022

Great service Great people Did not have to wait long for service Service was done in excellents More

by Tonykong1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2022

The service department is fast friendly and explain everything they do on a service visit. More

by jimburke0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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May 16, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Jim, we look forward to having you as one of our valued customers for many more years to come!

May 13, 2022

I like the text update with the service writer. The lead time to make an appointment is terrible. More

by blatzpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal - four stars
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May 16, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

May 13, 2022

I was happy they were able to identify and fix the problem at a reasonable price More

by JGUZIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
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May 16, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 12, 2022

Service was great. Tom Salin in service also fantastic very helpful and friendly Service area was very clean More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 12, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Tom and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 12, 2022

Always courteous and professional. Setvice team is always great! I always recommend Family Hyundai to relativex and friends. More

by balld1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 12, 2022

WAITED 38 DAYS FOR MY APPOINTMENT. DIDNT HAVE PARTS.HAVE TOGO BACK.NOT VERY PLEASED More

by BAILEY
Recommend Dealer
Yes
Employees Worked With
VERY NICE YOUNG LADY.HAS WORKED THERE 4 YEARS.
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May 12, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're sorry to hear that you had a less than satisfying service experience, and we apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss this matter in more detail. We would appreciate the opportunity to try to turn this around for you.

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