Family Hyundai - Service Center

The service department is normally very good. However, there seems to be a shortage of staff and the wait time as well as he ability to schedule service has been horrible. If it wasn't for Coli However, there seems to be a shortage of staff and the wait time as well as he ability to schedule service has been horrible. If it wasn't for Colin and Tom, I would have looked for another dealership a long time ago. More

There were no appointments available and yet they found a way to get my car in! Crystal was awesome. I always get great service. Everyone e goes out of their way to make the customer happy! I just wish all d way to get my car in! Crystal was awesome. I always get great service. Everyone e goes out of their way to make the customer happy! I just wish all dealerships did the same thing! More

Colin went above and beyond to make sure I got what I needed without trying to upsell me on things I didn’t want. The work was performed in a perfectly reasonable amount of time at the estimated price. needed without trying to upsell me on things I didn’t want. The work was performed in a perfectly reasonable amount of time at the estimated price. More

Good dealer too bad they did not respond to my three texts to check the status of my car texts to check the status of my car More

My service was good fast thank you for your service look forward to my next appointment forward to my next appointment More

Came in for oil change, I didn't make an appointment so I was prepared to wait in hopes my vehicle was able to get serviced which is included in my purchase contract. I was told there were a few no shows so was prepared to wait in hopes my vehicle was able to get serviced which is included in my purchase contract. I was told there were a few no shows so they were able to complete oil change rather quickly. I thanked the service advisor and went to my vehicle and noticed all my settings were messed up the clock was all wrong driving setting all changed nothing was the same as it was when I pulled into service bay and handed keys to service advisor. I went back in to question as to why all my settings were off and was told "we didn't do it we just did an oil change maybe it's electrical we can just reset your clock. I explained that I can change my clock back I just wanted an explanation for my understanding why all my setting were off after a simple oil change took place. The service advisor was rather short and rude and told me to talk to the service manager . I walked back in to service bay area asked to speak with service manager explained the situation to him and he said the same " we didn't do anything" I again explained I wasn't accusing anyone of anything I just wanted understanding as to how all my settings could change. Service manager ask me where I purchased the vehicle I stated I don't see what that has to do anything mind you this was my 3rd service at Family this was the only place I take my vehicle to for service. Service manager than was extremely rude and unprofessional and told me not to bring my vehicle there again take it to where I purchased it and walked away. I asked him for his name and he stated " I'll give you my card" as he did. I than went to the billing area and requested to speak with service manager boss and was told he was not in at the moment, I left my information and requested for him to contact me. It has been a few days now and I have not had the opportunity to speak with him. I am very disappointed the the treatment I received, my daughter is currently in the market for purchasing a vehicle however based on the treatment I received she most definitely will not be purchasing a vehicle from Family Hyundai. I have also spoken to numerous associates about this matter and the highly unprofessional and down right disrespectful treatment I received, they too have decided to exclude Family Hyundai for future car purchase. Highly disappointed consumer More

It is a great dealership I have bought two cars from them and have no complaints and have no complaints More

Tom in service was great to deal with! ! Thank You!! Always kept me updated with progress on my new engine. ! Thank You!! Always kept me updated with progress on my new engine. More

I like coming to Hyundai to get my car serviced but sometimes I feel like they try to add things to nickel and dime you sometimes I feel like they try to add things to nickel and dime you More

I was able to get serviced for an oil change without an appointment and service was complete in an hour. appointment and service was complete in an hour. More