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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews

5,611 Reviews of Family Hyundai - Service Center

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May 21, 2022

I absolutely love this place. My car is always fixed with precision and the customer service is outstanding. More

by WILLIAMS DANIELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aja
May 23, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Danielle. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 20, 2022

No call back . Broke my gloves box. Poor communication. No car wash done .No call if parts had arrived More

by lifeisgood12332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 20, 2022

Had a problem with some front springs on a 2013 sonata and brought it in for an oil change they found the spring problem and took care of everything all within four hours Great service team More

by hansenservices123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 20, 2022

The service department is exceptional. Tom is great and explained everything that is going on with my car. Keep up the great work! More

by SURYAKANT9334
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 23, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 20, 2022

Went in for a tire warranty, was brushed of as “not covered”, connected with a sales manager and was promised action. I have left multiple messages for the manager and have been unable to reach them n More

by kevin.johnsonn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anonymous
May 26, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.

May 20, 2022

The service was fine;however, it took over two months to get an appointment for an oil change. More

by rfjordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
May 23, 2022 -

Family Hyundai responded

Thank you for your feedback! We will share your comments with the team, and we hope you will give us another opportunity to serve you.

May 20, 2022

The Family Hyundai team is professional and courteous. Each team member made sure to answer all of our questions. More

by Twiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 23, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2022

Service advisor was very kind and considerate I appreciate the fact that I didn’t have a long wait thank you More

by claudettesimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2022

Oil Change was completed timely and accurately including courtesy vehicle inspection of tires, battery, brakes, and fluids. More

by anointedanez27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 19, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 19, 2022

Hello, I want to say with this being my first time at this location was the best service I received in a long time. From service to the cashier department every one had excellent customer service . I wil More

by RITAMCOLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
May 19, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business, Rita, and hope to see you again soon!

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