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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews

5,611 Reviews of Family Hyundai - Service Center

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May 27, 2022

Awesome people took care of my car running great A lot better then pugi’s didn’t get told there is nothing in a mechanics shop that could damage my car by Glenn potter. I would definitely bring my car ba More

by Meredith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
May 31, 2022 -

Family Hyundai responded

Thank you, Meredith! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 27, 2022

Very nice crew. After every service they washing car. Like that location very much. Thanks More

by madam.milda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember names. Sorry
May 31, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 27, 2022

Very efficient, very honest, very helpful. The service department representatives have always been a pleasure to deal with. As long as they continue to be as honest, timely, friendly, and know More

by tagrady1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 31, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 27, 2022

Terrible customer service. . i( female) have been talked to you extremly in a condensending way as soon as i let my boyfriend handle the situation ,the condensending manner stop More

by Nikita
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 27, 2022

Consistent professional and courteous service makes me confident my Santa Fe is in top running order. More

by ayrshire2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy the cashier
May 31, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 27, 2022

Service manager rude and condescending, I had appt for recall but there was another recall I wasn’t aware of. He basically blamed me for hole in frame because I didn’t come to his shop for oil changes, To More

by ANNREIDL34
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 27, 2022

Family Hyundai is over all a good dealership. Walk-in oil changes take about an hour to an hour and a half which is not so bad especially since it’s a walk in. They have a nice waiting room. More

by Lalaurenx99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2022

They try to fix the suv but they are so busy that it takes many hours they need more help and more pay why not give them better pay to keep these great workers More

by DENO677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer, Sonata Bartkus
May 27, 2022 -

Family Hyundai responded

We appreciate your business and our service team looks forward to serving you again soon!

May 26, 2022

Three month maintenance time due for my vehicle a Hyundai Sonata as usual went we. More

by IRENECOMPLETELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 27, 2022 -

Family Hyundai responded

Irene, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2022

We were very pleased with the work done under warranty on our Santa Fe. Considering the amt.of time it took to get the parts, we were very grateful the work was done faster than they had estimated. More

by HUSHKAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian service manager
May 27, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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