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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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June 21, 2022

Excellent customer service. Keep you up to date on status. Even though line was long service went quick, More

by nancy32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 22, 2022 -

Family Hyundai responded

Nancy, Thank you for your business and this review. We're happy to hear Tom and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 21, 2022

Dropped my car off in the AM and received a text from Tom that it was ready.about 1:30. More

by Debbielarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 22, 2022 -

Family Hyundai responded

Debbie, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Tom here at Family Hyundai.

June 20, 2022

Everyone was professional and courteous. The shuttle driver was excellent. The service was affordable, and thorough More

by JWARE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All Employees
Jun 21, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 19, 2022

Very kind service staff. Colin was helpful. It was a long wait even with an appt but at least there’s a comfortable waiting area there. More

by JFM7861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 19, 2022

Bryan was courtesy and patient. Excellent service. I was done within the day with no problem. More

by careall28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Jun 20, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 19, 2022

Great service. Colin takes the time to explain everything in detail and he is the reason I have my vehicle serviced there. He makes me feel welcome and provides gre More

by DHOZZIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 19, 2022

I was waited on very quickly. My oil was changed in a timely manner. Colin was very courteous and kind. More

by Caroledelejewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2022

There was a extended wait of over three weeks for the vehicle to be serviced although the problem was a manufacturer's default. There was such a long wait for the approval of the repair, that I didn't More

by KT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 18, 2022

Crystal helped me. She was awesome!!! Got me right in!! Trying to figure out if I have a gas consumption problem!!! She is so friendly and so helpful! More

by TWINSMOM_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 20, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 18, 2022

Great dealership. The best service department. Honest, friendly, and very knowledgeable. We've bought several cars from Family Hyundai. Very trustworthy dealership More

by MKUDIA12721
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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