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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews

5,818 Reviews of Family Hyundai - Service Center

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August 08, 2022

I've been to Family Hyundai ever since I purchased my second truck back in 2008. I will definitely keep coming back for service, and I'll probably be purchasing my next car there as well. More

by karynmaskall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahia, Tom Salin
Aug 08, 2022 -

Family Hyundai responded

Thank you, Karyn! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 07, 2022

Loved my experience! Everyone was friendly and very helpful. Especially my salesman Mark. I would recommend this dealership to anyone seeking to purchase a new vehicle. More

by aprilbooker21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Mark and our team were able to help, and we hope to see you again!

August 07, 2022

Dealership service is horrible. First oil change left green fluid droplets all over car .very long waits for service appointments. Last oil change, tech left old oil filter gasket . More

by Nickkozar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller
Aug 11, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 07, 2022

Great customer service and support. Will definitely go back. Workers were very attentive to details . More

by Sj23mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank driver
Aug 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2022

They provide rides to and from the dealership when you are having your car serviced. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again!

August 07, 2022

Took my car in for service. Staff was courteous and professional. Car was delivered on time and as promised. More

by Watsonjnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

August 07, 2022

Service was excellent and they got me through quickly. New brakes and alignment and oil changes. More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Aug 08, 2022 -

Family Hyundai responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

August 06, 2022

Put on hold and hung up on when returning phone calls about car's repair More

by kevin11121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We apologize for the phone issue but appreciate your business and hope to see you again soon.

August 05, 2022

I was satisfied with the work. And letting me know what else was wrong with my car. More

by DONNETTW54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 08, 2022 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

August 05, 2022

Friendly, helpful staff. Dropped car off for regular maintenance, oil change. Car was finished as promised. More

by CLANNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 08, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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