Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

Sort by
June 22, 2022

Family Hyundai was helpful in diagnosing my car when I continued to lose oil without seeing any leaks. They replaced my engine. The service department is always cooperative especially Collin. More

by Kim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jun 23, 2022 -

Family Hyundai responded

Kim, We are very happy to hear Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 22, 2022

I would not recommend this service center because you can't get an appointment. I waited 3hrs for my oil change and the tech made an error and had to redo it. I should have been advised Midway it was an More

by rhichs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jahida
Jun 26, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 22, 2022

Great customer service extremely nice team especially Tom ! Was simple and easy to make an appointment thank you More

by ge19edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 23, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 22, 2022

I got there before they opened, when doors opened I was glad to have Tom take care of me. Car was done quickly. Tom is great. More

by Torts1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 23, 2022 -

Family Hyundai responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 22, 2022

Crystal was very helpful, hardworking, and remembered who I was despite how busy everyone was. She clearly made extra effort More

by LISADURKIN1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department was helpful
Jun 23, 2022 -

Family Hyundai responded

Lisa, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 22, 2022

Service department is open at 7 am. Can drop my car off early and get errands done. The service department calls when finished and I pick it up after my errands. More

by CLANNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 23, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 22, 2022

Keeps you up dated on the repairs. If the repairs should happen not to be covered the service writer will go over every item and cost before doing anything. When they say it is fixed i More

by fkoznarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 21, 2022

Fast efficient polite. Great service. Would recommend to family and friends. Make sure to schedule far out because they can get busy More

by Ferlaylajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 22, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 21, 2022

Great service from a polite staff. Efficient and friendly employees. Glad I discovered Family Hyundai. More

by mabobich10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not see name tag
Jun 22, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 21, 2022

Crystal took very good care of us. She assisted with our warranty issue with our wheels abs was very efficient. She knows what she was talking about and our repair was completed earlie More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Jun 22, 2022 -

Family Hyundai responded

Lisa, Thank you for the kind words for our service department! We look forward to sharing your compliments with Crystal and our team and don't hesitate to let us know if we can be of further assistance.

...
231
...