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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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July 01, 2022

Great service! My car was ready sooner than I was told. Matt is wonderful at what he does. More

by OLMARCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 01, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 01, 2022

I had been trying to get an appointment for service since may and could never get through to service when did get through I was told the voicemail was full couldn't leave message. More

by FASHONPO105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Duran
Jul 05, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention. Please don't hesitate to reach out to management if we can be of any assistance. We would like to see if there is anything we can do to turn this around for you.

June 30, 2022

Great -delivered service right on time and explained the results of the tests they performed More

by Mwin61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaguar miller
Jun 30, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 30, 2022

I appreciated the time frame it took to complete my car service under 2 hours. The service person was great and explained in detail what was done. More

by VANESSAREDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Jun 30, 2022 -

Family Hyundai responded

Vanessa, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 30, 2022

Efficient. Clear representation of the process, calling for a quote on tire and open recall. More

by Bobbyhoff2659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Jun 30, 2022 -

Family Hyundai responded

Bobby, Thank you so much for your excellent review! We are so glad that Bryan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 30, 2022

AWESOME EXPERIENCE AS USUAL. MIKE K TREATED ME VERY WELL AND WAS ABLE TO SERVICE MY VEHICLE IN RECORD TIME. i COULD NOT ASK FOR BETTER SERVICE....... FAMILY HYUNDAI REALLY TREATS More

by coolstuff91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jul 01, 2022 -

Family Hyundai responded

Thank you for your review and kind words for Mike and our team. We appreciate your business and our team looks forward to serving you again soon!

June 29, 2022

Unfortunately Matt was rude and provided very little information. The service manager was so much more helpful. This is my third car from this dealer within the past three years and I paid cash for my 2 More

by JOLADAPO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Jul 03, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 29, 2022

Excellent customer service Frank dropped me off at the mall since my car wasn’t going to be ready for 2 hours and he picked me back up and took me back to hyundai to get me car I didn’t even have an ap More

by jsosuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 29, 2022

I have been a customer for years. I have bought three vehicles from this dealer and always had my cars serviced here. I’ve always been happy with the service provided although I think More

by rharr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Family Hyundai responded

Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long service appointment wait time and we appreciate your patience. Thanks again for choosing Family Hyundai!

June 29, 2022

The staff at Family Hyuandai is very competent and friendly it is a pleasure to do business with them, they actually treat you like family More

by tim-bryant
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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