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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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July 09, 2022

Mike in service is wonderful. The best customer service I ever had . I have purchased 2 cars from Family Hyundai and my next car will be from them More

by DEBP8929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

July 09, 2022

The service department is the best. Mike majors always does such a great job with servicing my car. We are very happy. More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

July 08, 2022

Scheduling’s earliest was around a month later, when arrived nobody came up to my car for 15-20min, I had to go up to service to get checked in. It took over an hour for an oil change even though I had More

by Carlos.Abrego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember name
Jul 08, 2022 -

Carlos.Abrego responded

Service needs to step it up!

July 08, 2022

I was 30 mins late, but they helped me out. Thanks for a great job. More

by JZEMGULIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

July 08, 2022

I went in for and oil change and I was in and out in less than an hour. More

by ALEJANDROCASTLE95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Family Hyundai responded

Alejandro, We appreciate your business and our service team looks forward to serving you again soon!

July 08, 2022

They are a bunch of liars and con artists! !! I would highly recommend that nobody come there for service!!! I paid for a brake job that was never done. This was supposedly done without ever no More

by CLISTT5009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jul 13, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 08, 2022

They sold me a new car that was used which affected my warranty. The staff did not seem knowledgeable and management wouldn’t help repair my backup camera which should be covered by my warranty. Took almo More

by Vickie
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Family Hyundai responded

Vickie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 08, 2022

Had to bring my car for repair 3 times for them to repair two doors that won’t open and they repaired the wrong door. So now I have to bring the car back a 4th time when the parts come in. Extremely dissati More

by tommyd524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know their name
Jul 13, 2022 -

Family Hyundai responded

Tommy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 07, 2022

Gave me incorrect diagnosis on car and released it to me. Had to go to another dealership to solve problem More

by brittany_budimier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian- service
Jul 10, 2022 -

Family Hyundai responded

Brittany, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 07, 2022

Great Tom is great in service he is always pleasant and helpful. Been dealing with Tom Fl for at least the last 10 years More

by LADY_TOLAR
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 07, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! Tom and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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