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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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July 13, 2022

I wrote up a glowing report about my service. Jahia went above and beyond to keep me posted about my car! I will give her 10 Stars!!! More

by MARYGABLE49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Family Hyundai responded

Mary, Thank you for your very kind review. W strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 13, 2022

Colin is a very efficient service rep. I was able to move quickly thru the process. More

by christinemalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Family Hyundai responded

Christine, Thanks for sharing your thoughts about your experience working with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

July 13, 2022

The service center was great. Michael was very helpful and informative. He assisted me with all of my needs. More

by cmaze717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Michael was able to help, and we hope to see you again!

July 13, 2022

I came to Family Hyundai to get my key fob reprogrammed. While waiting I decided to speak to salesperson (Larry) about getting a new car. My experience was great and I love my new car. More

by kburkhaulter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt from services assisted with the reprogramming.
Jul 14, 2022 -

Family Hyundai responded

We appreciate your business, Larry and our team look forward to serving you again soon!

July 12, 2022

They are great. Always polite and do a wonderful job. Wonderful people and always perfect More

by loiscostello0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 12, 2022 -

Family Hyundai responded

Thank you, Lois! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 12, 2022

Found staff to be very efficient and supportive in resolving the issue pertaining to my vehicle. More

by PATRUPTON1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

July 11, 2022

They do really good work, but it's take to long to get an appointment, but I love working with you all, keep up the good work, thank you.. More

by WOODIEMELTON12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jul 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2022

The wait wasn’t long at all and they had a driver to take me to the store More

by Jjlewis9116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

July 09, 2022

Service was and is always top notch. I came in with tore damage without an appointment and they took care of the problem on top of that fixed a recall and performed an oil change. Cannot More

by OBISCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Family Hyundai responded

It's great to hear that Ricky was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

July 09, 2022

Poor communication and professionalism. I never received updates about my car and didn’t even know what was wrong with it until I picked it up. More

by Victoriahaltom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Family Hyundai responded

Victoria, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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